Barista ("Servidor/a de Cafe")

Azul Hospitality•Dallas, TX

49d•$15 - $15•Onsite

About The Position

The Barista provides friendly, courteous, and efficient food and beverage service to hotel guests. The role includes taking and fulfilling orders for coffee, tea, specialty beverages, pastries, and cookies; explaining menu items and coffee options; maintaining clean, stocked, and safe service areas; and operating the point-of-sale system and handling payments. The position also supports guest inquiries and other food-service or hotel duties as assigned by managers and supervisors. The role is based at the Renaissance Saint Elm Dallas Downtown Hotel in Dallas, Texas. The position is listed as full-time/part-time, with a day shift and an hourly pay range of $15.00–$15.00. Staff may be required to work varying schedules to reflect hotel business needs and attend scheduled training sessions and meetings.

Requirements

High school diploma or equivalent education.
At least one year of customer service experience.
Safe Server Alcohol and Food Handlers certification.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills and excellent customer-relations skills.
Detail-oriented, organized, and able to communicate effectively.
Basic computer and computational skills.
Ability to use or understand the basic functions of Windows OS, MS Office, PMS, and POS.
Ability to handle customer issues and conflicts with patience, tact, and diplomacy and collect accurate information to resolve them.
Self-driven and able to work independently; strong issue-resolution and analytical skills with attention to detail.
Strong knowledge of drink preparation and applicable health standards.
Ability to perform the essential job functions with or without reasonable accommodation.
Ability to meet the stated physical demands, including lifting up to 45 pounds and pushing or pulling carts and equipment weighing up to 250 pounds.
Regular attendance and compliance with hotel rules, regulations, grooming, and uniform standards.

Nice To Haves

One to three years of food-service experience preferred.

Responsibilities

Take customer orders, describe menu items, recommend products, and identify opportunities to upsell.
Prepare and serve hot and cold drinks, including coffee, tea, artisan and specialty beverages, as well as pastries and cookies, following outlet and company standards.
Educate customers about coffee beans, preparation, and home brewing methods.
Keep equipment clean and in working order, and report maintenance or repair needs.
Maintain a safe and sanitary work environment; clean and sanitize work areas, utensils, equipment, tables, floors, and other service areas.
Keep coffee and service supplies stocked, including cup sleeves, straws, stirrers, napkins, sugar, and creamer.
Operate the cash register or POS system, accept cash and credit-card payments, provide accurate change, and follow customer-service and cash-handling procedures.
Follow operational, safety, and security policies to help ensure staff safety during each shift.
Maintain a calm demeanor during busy periods or unusual events and set a positive example for the shift team.
Handle food and equipment properly.
Assist with guest inquiries; report maintenance problems, safety hazards, accidents, or injuries; and perform other reasonable duties requested by supervisors.
Maintain required attendance and attend scheduled training sessions and meetings.
Maintain a neat, clean, and well-groomed appearance in accordance with hotel standards.