Starbucks Barista

The Kroger Co.•Griffin, GA

About The Position

The Barista provides exceptional customer service in a safe, clean, and welcoming environment, helping ensure customers return. The role supports fair and ethical treatment, an inclusive workplace, community responsibility, and accurate pricing and product availability. The Barista demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares beverages and other coffee shop products according to recipes, standards, and customer requests; provides product information and recommendations; and handles transactions. It also involves maintaining product quality and freshness, stocking and inventorying merchandise, using and inspecting equipment, following food and workplace safety guidelines, and working cooperatively with associates and customers.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment, and tender transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Recommend coffee shop items to help customers find products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients in merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify and report unsafe conditions, and adhere to food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.