STARBUCKS/BARISTA

The Kroger Co.•Gahanna, OH

About The Position

The Starbucks/Barista provides exceptional customer service in a safe and clean environment to encourage return visits. The role supports a fair, ethical, inclusive workplace and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The Barista prepares beverages and other coffee shop products to recipes, standards, and customer requests; helps customers choose products; and maintains merchandise, ingredients, and equipment according to company guidelines.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment; tender transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide ordered products fresh and in the correct portion size, or as close as possible, to help prevent shrink.
Recommend coffee shop items to meet customers’ needs.
Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents and report safety risks, issues, or suspected illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.