Barista-The Richardson Hotel, Buffalo NY

Hotel Equities•Buffalo, NY

6d•$14 - $18•Onsite

About The Position

Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. This role plays a leadership role in developing a positive work experience for team members, which results in a positive guest experience. The Barista is integral to day-to-day operations and is familiar and comfortable with all task functions. In addition to performing essential functions, this position may be required to perform a combination of supportive functions as determined by the supervisor. This includes general cleaning tasks, completing assigned side work, and performing other duties as requested such as answering telephones, handling special guest requests, and greeting guests according to guidelines. Attendance at required meetings is also expected.

Requirements

High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Basic knowledge of beverage preparation, service standards, guest relations and etiquette.
Familiar with and implements all procedures required by company policies and procedures.
Maintains a positive attitude and open communication with other departments within the Company.
Interacts positively with customers.
Knowledge of the appropriate store setup.
Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
Ability to remember, recite and promote the variety of menu items.
Ability to operate beverage equipment.
Ability to operate a keyboard and learn Point of Sale procedures.
Must obtain any government required licenses or certificates.
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.

Nice To Haves

CPR certification and/or 1st Aid Training preferred.
SERVSAFE is a plus or training related to HACCP.

Responsibilities

Uses checklists to ensure operational and cleaning standards are met.
Plays a leadership role in developing a positive work experience for team members that results in a positive guest experience.
Plays an integral part in day-to-day operations and is familiar and comfortable with all task functions.
Performs general cleaning tasks using approved brand cleaning products as assigned by manager to adhere to health standards.
Completes all assigned side work to include replenishing condiments and restocking side stands.
Performs other duties as requested, such as answering telephones and handling special guest requests, and greeting guests according to guidelines.
Attends required meetings.
Directly involved in training of all Baristas and ensures all proper training paperwork and classes are completed.
Fills out and ensures correct completion of all daily and weekly checklists.