Copy of Barista- Bode

TMC Hospitality•Nashville, TN

28d

About The Position

Baristas warmly greet café and hotel guests and provide a high level of customer service. They maintain knowledge of common coffee drinks and prepare café menu items to specification, take food and beverage orders, assist guests with retail purchases, and complete transactions promptly and hospitably. The role also assists hotel guests with requests and inquiries, including check-in and recommendations for city attractions and points of interest. The Barista maintains knowledge of hotel services, activities, and events; keeps assigned areas clean, sanitary, organized, and ready for service; and ensures orders are accurate and timely. The role follows hotel and department policies, including procedures for guest concerns, safety, emergencies, cash handling, discounts, inventory, and opening and closing duties. Baristas communicate with teammates, attend daily briefings, and help maintain equipment and retail displays.

Requirements

Must exhibit good judgment while performing under pressure.
Must be dedicated to providing superior guest experiences.
Must be computer literate in general computer usage.

Nice To Haves

Previous barista experience preferred.
Food Handler’s certification preferred.

Responsibilities

Greet café and hotel guests warmly and provide excellent customer service.
Maintain knowledge of common coffee drinks and prepare café menu items to specification standards.
Take food and beverage orders, assist guests with retail items, and complete transactions promptly.
Assist hotel guests with requests and inquiries, including check-in and recommendations for city attractions and points of interest.
Maintain knowledge of hotel features, services, activities, and events.
Keep the outlet, tables, storefront, kitchen, menus, equipment, and storage areas clean, sanitary, organized, and presentable.
Ensure orders are prepared accurately and in a timely manner.
Inspect and prepare materials, workspaces, and equipment for service.
Assist guests reporting lost or stolen articles according to hotel policy.
Follow hotel requirements for accidents, injuries, and emergency situations.
Submit maintenance work orders to Engineering and contact Engineering directly for urgent repairs.
Review project status, daily assignments, and follow-up actions with incoming staff.
Follow department policies, service procedures, and standards; maintain and use equipment correctly and ensure routine maintenance.
Anticipate guest needs, respond promptly, maintain positive guest relations, and resolve complaints and concerns.
Train staff to engage guests and upsell products and services.
Enforce opening and closing duties, adjust daily tasks as needed, and communicate with responsible staff.
Follow payment, cash-handling, credit, and discount procedures, including employee discount policies.
Secure products and follow systems designed to prevent theft.
Remove expired products from inventory and keep retail items stocked and presentable.
Attend staff meetings for daily briefings and communicate with the team.
Ensure equipment is maintained and running smoothly.