Barista Lead

Flagship Facility Services, Inc.•San Francisco, CA

12d•$34•Onsite

About The Position

As a representative for our company, you will serve as a Lead Barista, guiding the barista team at two café stations and ensuring consistency in service and beverage quality. You will act as a role model for customer service, beverage preparation, and café cleanliness while supporting team development and providing daily operational leadership. You will serve as a liaison between baristas and management, assisting with training, monitoring inventory, and upholding the highest standards of coffee preparation and guest experience.

Requirements

Interpersonal and organizational skills.
Excellent culinary skills.
Sense of urgency.
Strong communication, time and resource management and planning skills.
Ability to manage multiple tasks and projects on a consistent basis.
Customer service.
Knowledge of professional appearance standards, including grooming, hygiene, and attire, to maintain a polished and welcoming presence.
Ability to move throughout the café and kitchen.
Ability to wipe down tabletops, table legs, pick up debris off the floor, and wipe down booth seats in all areas of the operation.
Knowledge of safety and sanitation in the workplace.
Ability to lead a team.
In-depth knowledge of allergen management, including common food allergens, cross-contamination prevention, and safe handling practices to ensure guest safety.
High School diploma, GED or equivalent.
1+ year experience as a barista in a high-volume coffee shop or café environment.
Must have and maintain an active Handlers’ Card (ServSafe) and adhere to local food handler requirement.
Maintain an exceptional personal record of punctuality and attendance.
Consistently perform all duties in a responsible and efficient manner.
Authorized to work in the U.S.

Nice To Haves

1+ year of supervisory or lead experience in food service, including training and coaching team members is preferred.

Responsibilities

Leads daily operations of café stations to deliver fast, courteous, and consistent service.
Prepares and serves espresso beverages, coffee, teas, and other drinks according to recipe standards.
Assigns daily tasks to baristas, ensuring smooth and efficient workflow.
Provides training and coaching for new baristas and temporary staff.
Maintains consistency in recipes, presentation, and quality across all Barista stations.
Monitors inventory levels, communicates needs, and assists with restocking and ordering supplies.
Inspects stations for cleanliness, organization, and compliance with sanitation standards.
Oversees rotation and expiration checks for milk, syrups, and other perishable products, ensuring proper labeling and storage.
Serves as the primary point of contact for baristas during shifts, resolving guest and operational issues promptly.
Provides management with regular feedback on team performance, customer experience, and operational efficiency.
Conducts inventory counts as requested, covering beverages, milk, dry goods, and barista tools.
Assists with daily setup and breakdown of stations to ensure readiness for service.
Supports catering and special events with beverage preparation and service as needed.
Models exceptional guest interactions, building rapport, learning preferences, and delivering personalized service.
Maintains organized and clean barista areas, including counters, equipment, storage, and customer-facing spaces.
Monitors guest flow and adjust staffing to handle peak demand effectively.
Ensures adherence to all health, safety, and sanitation procedures in compliance with OSHA, Department of Public Health, and Risk Management guidelines.
Provides coverage for Baristas and assists the team as needed.
Collaborates with FOH and BOH teams to uphold positive workflow and service standards.
Assists with menu development and seasonal beverage offerings in collaboration with culinary leadership.
Resolves guest complaints promptly and professionally to ensure a positive experience.
Other duties as assigned.