Barista-Cashier - Lilly

CC Holdings•Indianapolis, IN

6d•Onsite

About The Position

CC Holdings is hiring friendly, motivated, and detail-oriented barista/cashier/customer service representatives for its Eli Lilly Coffee Zon and Fuzion Cafes in Eli Lilly corporate and technology buildings in downtown Indianapolis. The role prepares and serves hot and cold beverages, including coffee, espresso, tea, and smoothies, and provides prompt, hospitable service to guests. Employees educate guests about the menu, make recommendations, suggest additional items, take orders, process payments, and help maintain cafe operations and standards. Positions are available full-time and part-time. Shifts vary Monday through Friday between 6:30 a.m. and 4:30 p.m.; cafes are closed on weekends and holidays. The starting rate is up to $16.00 per hour plus tips. Applicants must pass a background check and drug screen, paid for by CC Holdings, and must be fully vaccinated with documentation. The role involves standing and walking for extended periods, moving throughout the restaurant and work areas, preparing and handling food, operating restaurant equipment, interacting with customers and team members, maintaining cleanliness and sanitation, and other duties needed for restaurant operations. It may require lifting, carrying, pushing, or pulling items consistent with the role. Employees must be able to perform essential functions with or without reasonable accommodation; requests are evaluated individually in accordance with applicable law.

Requirements

Must pass a background check and drug screen; the employer pays for them.
Must be fully vaccinated and provide documentation; no exceptions.
Demonstrated customer service skills.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
Ability to meet the role’s physical demands, which may include extended standing and walking, handling food and equipment, and lifting, carrying, pushing, or pulling items consistent with the role.

Nice To Haves

Prior barista, cashier, or customer service representative experience is preferred but not required.
Passion for hospitality and coffee.

Responsibilities

Arrive in proper uniform and follow grooming standards.
Set up the station according to cafe guidelines.
Prepare beverages as directed in a sanitary and timely manner, following portion-control and presentation specifications.
Restock items as needed and maintain a clean, safe, sanitary, and organized station.
Use and maintain station equipment properly.
Greet customers, take and ring in orders, and provide fast, hospitable service.
Demonstrate hospitality, respect, and kindness toward customers and team members.
Merchandise products, check product quality and presentation, and restock as needed.
Communicate and organize tasks to provide fast, timely, and accurate service, including assisting other baristas with customers.
Suggest additional items and inform customers about products, promotions, and services.
Follow cash-handling procedures; accurately record orders, receive and give change, and count the cash drawer.
Thank customers and invite them to return.
Serve as a role model and help provide on-the-job training for new barista/cashiers.
Work with the team to support operations, standards, and the cafe concept.
Adapt to changes, communicate and listen effectively, and assist with other tasks when asked.