Banquets Server - Banqueting Operations

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

4d•Onsite

About The Position

Under the direction of the Banquet Manager, the incumbent serves the guests in accordance with the Seminole Hard Rock Hotel & Casino standards. Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

Requirements

High school diploma or equivalent
Minimum of two (2) years of experience preferred.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

Sets up banquet meal functions as prescribed by the Banquet Function sheet.
Provides prompt and professional service during banquet meal functions.
Ensures that guest safety is of paramount consideration in the set-up of the room and in the arrangement and performance of all banquet food service.
Performs tableside or buffet food preparation and service as required.
Ensures that banquet work station is clean and stocked with all items needed for the banquet function.
Maintains a clean and orderly work station at all times.
Informs supervisor of any problems and/or guest complaints.
Assists other banquet associates when needed.
Cleans off all glasses, silver, china, etc from all dinner tables, reception tables, and buffet tables during and after the function.
Completes all banquet server side work.
Greats guests as seated.
Continually monitors guests to ensure that their needs are met.
Must wear appropriate uniform and maintain personal cleanliness.
If appropriate, servers all alcoholic beverages knowledgeably and in strict compliance with all applicable alcoholic beverage laws.
Performs other duties as assigned by management.