Banquets Manager

Shooting Star Casino, Hotels, & Event Center • Mahnomen, MN

7d • Onsite

About The Position

The banquet manager is responsible to oversee the operations of the banquet department for the Shooting Star Casino, Hotel & Event center. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority.

Requirements

• Four-year college degree in business or related field is preferred; will consider a minimum of four years of related work experience (history) that demonstrates increased level of supervisory responsibility; or equivalent combination of education and experience.
• Valid Minnesota driver’s license required with insurable driving record.
• Must meet the requirements as prescribed by the Tribal-State compact for Gaming.
• Ability to effectively manage all aspects of the department and staff.
• Ability and skills to direct and delegate to supervisors on leading staff and effectively mentoring Team Members.
• Ability to carry out supervisory responsibilities in accordance with the rules, regulations, policies and procedures.
• Ability to and skill in assigning and directing work.
• Ability to appraise the work of others and provide constructive feedback.
• Ability to reward and discipline Team Members and address complaints and perform problem-resolution process.
• Knowledge of budgeting process and procedures.
• Knowledge of creating a strategic plan and goals for the department.
• Ability to speak effectively before groups of customers or other Team Members of the organization.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Knowledge of basic accounting and invoice preparation; ability to calculate figures and amounts such as discounts, percentages, proportions.
• Knowledge of sales, banquet and hotel departmental policies.
• Ability to use office equipment, including a personal computer; familiarity with ordering and maintaining inventory.
• Knowledge or ability to learn various computer programs used (Lawson, Entrée, Kronos, Microsoft programs including Outlook, Excel and Word).
• Ability to frequently stand and walk for long periods of time.

Responsibilities

• Manages the selection, training, development and performance of banquet staff to retain a motivated, professional workforce.
• Ensures proper management of daily operations of the banquet department to enhance guest satisfaction.
• Financially responsible to develop and monitor the financial process and departmental planning to promote smooth and consistent operations.
• Listens and responds to guest concerns to maintain a high level of guest satisfaction.
• Performs other duties and responsibilities as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree