Banquets Manager

Star Casino•Mahnomen, MN

6d•Onsite

About The Position

The banquet manager is responsible to oversee the operations of the banquet department for the Shooting Star Casino, Hotel & Event center. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority. Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers. Our Star Service expectations include being: WELCOMING – Make every person feel invited and accepted PROACTIVE – Anticipate Guest needs UNIQUE – Create a one-of-a-kind experience at every opportunity RESOURCEFUL – Resolve the need COMPLETE – Take care and close.

Requirements

Four-year college degree in business or related field is preferred; will consider a minimum of four years of related work experience (history) that demonstrates increased level of supervisory responsibility; or equivalent combination of education and experience.
Valid Minnesota driver’s license required with insurable driving record.
Must meet the requirements as prescribed by the Tribal-State compact for Gaming.
Ability to effectively manage all aspects of the department and staff.
Ability and skills to direct and delegate to supervisors on leading staff and effectively mentoring Team Members.
Ability to carry out supervisory responsibilities in accordance with the rules, regulations, policies and procedures.
Ability to and skill in assigning and directing work.
Ability to appraise the work of others and provide constructive feedback.
Ability to reward and discipline Team Members and address complaints and perform problem-resolution process.
Knowledge of budgeting process and procedures.
Knowledge of creating a strategic plan and goals for the department.
Ability to speak effectively before groups of customers or other Team Members of the organization.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Knowledge of basic accounting and invoice preparation; ability to calculate figures and amounts such as discounts, percentages, proportions.
Knowledge of sales, banquet and hotel departmental policies.
Ability to use office equipment, including a personal computer; familiarity with ordering and maintaining inventory.
Knowledge or ability to learn various computer programs used (Lawson, Entrée, Kronos, Microsoft programs including Outlook, Excel and Word).
Ability to frequently stand and walk for long periods of time.

Responsibilities

Manages the selection, training, development and performance of banquet staff to retain a motivated, professional workforce for Shooting Star Casino, Hotel & Event Center.
Recruits and selects applicants for job vacancies considering the requirements of the job, and the skills/abilities of applicants.
Establishes and communicated job responsibilities and performance expectations to assure mutual understanding of desired results.
Assesses Team Member performance, provides positive and constructive feedback on an ongoing basis to reinforce desired results.
Identifies training and/or development opportunities that will assist the Team Member in achieving enhanced job performance and/or career objectives.
Assures job descriptions are kept up to date.
Ensures proper management of daily operations of the banquet department to enhance guest satisfaction at Shooting Star Casino, Hotel & Event Center.
Responsible for managing all areas encompassed within the banquet department.
Responsible for smooth operations of the banquet department at all times; ensures quality guest services are provided, and all areas are appropriately staffed.
Research and develop policies and procedures, including research and communication with other departments.
Works closely with accounting to ensure procedures are followed.
Coordinates efforts between the director, sales and marketing to promote the entire property.
Financially responsible to develop and monitor the financial process and departmental planning to promote smooth and consistent operations.
Establish budget for the fiscal year and monitor expenditure to work within the department.
Make decisions regarding purchases, controlling labor and costs, and monitoring concessions and cash bar sales.
Creates strategic plans for the department; reviews periodically and completes status reports to director.
Reviews paperwork and ensures completeness and accuracy, including performance evaluations and reporting requirements and provides assistance as required.
Listens and responds to guest concerns to maintain a high level of guest satisfaction.
Communicate with sales department to ensure all guest needs are clarified and expectations are met.
Inspects and evaluates property for maintenance repairs and ensures compliance with appropriate regulations.
Explain and interpret rules and regulations to employees and guests and ensure all regulations are followed.
Provides prompt and courteous customer service by listening to and answering a variety of customer questions and complaints and routing to the appropriate personnel.
Ensure the strictest of confidentiality is maintained at all times.
Performs other duties and responsibilities as required or assigned.