Banquets Manager

Crescent Careers•Horseshoe Bay, TX

5d•Onsite

About The Position

The Banquets Manager is responsible for the operations of the Food & Beverage department, specifically focusing on banquets and meeting room setups. This role involves reviewing communication, determining staffing levels, assigning rooms and stations, and ensuring buffet décor and enhancements meet standards. The manager must effectively communicate changes within the Banquet Department and coordinate with the kitchen and other departments. Maintaining high standards for food, beverage, and meeting specifications is crucial, as is clear communication between Event Management, members, guests, the Banquet Chef, and the Front of House Management/Supervisor team. A daily recap of banquet information, including revenue, staffing, issues, weather, and covers, must be submitted to the Director of Food & Beverage. The role also includes developing and maintaining departmental policies, procedures, and quality standards, ensuring efficient execution of operations through proper delegation, and managing staff development, hiring, firing, evaluations, and disciplinary actions. Continuous training and coaching of direct reports and staff are essential to maintain a high level of service. The manager is responsible for weekly employee scheduling, performance evaluations, payroll reporting, daily timekeeping, tip reporting, and maintaining employee paperwork. Inspections of various areas, attendance at Food and Beverage meetings, and relaying information to associates are also key duties. The role requires problem-solving abilities and maintaining a clean, safe, and environmentally responsible work environment. Attention to detail in ensuring superior service, sanitation standards, and equipment functionality is paramount, along with active participation in preventative maintenance.

Requirements

Excellent oral and written communications skills.
Comprehend reading materials, speak, read and write English.
Neat in appearance and well groomed.
Maintain proper associate uniform standards and footwear which is slip resistant and polished.
Requires problem solving abilities.

Responsibilities

Review all written communication, including resumes, daily/weekly, Banquet Event Orders to determine appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room set-ups.
Communicate all changes within the Banquet Department and make adjustments according to the above items.
Communicate information to the kitchen and other supportive departments prior to and during events.
Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications.
Ensure the proper information on operation requirements, as well as execution, are properly delegated and distributed amongst the staff.
Assure actions of hiring staff, firing, evaluations, and disciplinary are handled fairly and professionally.
Maintain a high level of service by constantly training and coaching all direct reports and staff.
Responsible for developing and maintaining employee schedules each week.
Responsible for evaluation, job performance, and reporting weekly payroll.
Perform daily time keeping and tip reporting duties.
Responsible for all employee paperwork and proper filing.
Inspect restaurant hallways, meeting rooms, store rooms and public areas.
Must attend all Food and Beverage meetings and relay all information to line level associates.
To ensure superior service and sanitation standards, all rooms and table top utensils must be detailed and presentable prior to every function.
Make sure all equipment is in working order for the department.
Be active in preventative maintenance around the resort.
Maintain a clean, safe and environmentally responsible work environment.