Banquets/Catering Manager

PENN Entertainment • Charles Town, WV

19h • Onsite

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK.

Requirements

• Applicant must be at least twenty-one (21) years of age to apply.
• Five years of Food and Beverage experience, preferably with Banquet or Special Event emphasis.
• Three years of supervisory experience.
• Extensive knowledge of restaurant operations, including menu planning, food, liquor and labor costing, budget, and financial statements.
• Possesses working knowledge of Microsoft Office applications.
• Excellent communication and organizational skills.
• Must be licensed by the West Virginia Racing Commission.
• Must be able to obtain proper Food Handler Certification.

Nice To Haves

• Bachelor’s degree in Hospitality or related field is preferred.

Responsibilities

• Hiring, evaluating, disciplining, and terminating as needed within the Banquet department.
• Supervises the training of all employees in maintaining expected standards.
• Responsible for scheduling and assigning stations and job duties.
• Maintains and encourages open communication between all personnel in the dining room.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and Company standards and programs, as well as delivering Red Carpet Customer Service to every guest.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Ensures staff is in adherence with appearance policies.
• Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of progressive discipline to modify performance.
• Markets and sells banquet space to perspective clients.
• Coordinates restaurant group functions with restaurant managers.
• Interacts with both internal and external guests in order to plan, coordinate, and oversee all functions.
• Responsible for budget development.
• Develops sales strategies and plans in order to meet approved budget.
• Participates in menu development and costing.
• Hires and schedules staff for all functions.
• Works closely with Stewarding, Culinary, Marketing, and Human Resources in planning and orchestrating functions.
• Develops standards and operational manuals for banquets.
• Utilizes effective communication tools to ensure that consistent, accurate, and timely information is provided through the shifts.
• Maintains a professional work environment with management and staff.
• Participates in and facilitates meetings and training as required.
• Maintains complete confidentiality of all company information at all times.
• Performs all job duties in a safe and responsible manner.
• Assists in the training of employees in performance of duties.
• Assigns and coordinates work of employees to promote efficiency of operations.
• Inspects food service areas and equipment to ensure sanitary standards are met.
• May be required to perform subordinate job functions as required.
• Reviews financial transactions and monitors budget to ensure efficient operation and to ensure expenditures stay within budget limitations.
• Regularly visits customers to increase knowledge of customers and their needs.
• Completes all duties in compliance with Food and Beverage internal controls.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager