Banquets Bartender - Banqueting Operations

Hard Rock Hotel & Casino Ottawa • Cincinnati, OH

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About The Position

The Banquets Bartender provides superior service to internal and external customers and delivers beverage service to Hard Rock Casino Cincinnati guests and cocktail servers while maintaining excellent guest relations. The role supports Banquet department events and helps create an atmosphere that encourages guests to choose Hard Rock Casino Cincinnati for gaming entertainment. The bartender also builds and retains guest relationships and mentors team members in providing superior guest service.

Requirements

• Completion of an accredited bartending course or two years of outside experience in high-volume cocktail service; hotel or casino experience is preferred.
• Obtain and maintain all licenses and certifications required by federal, state, and gaming/lottery regulations.
• Successfully pass a background check.
• Successfully pass drug screening.
• Be at least 21 years of age.
• Know how to mix a wide variety of drinks.
• Have excellent customer service skills.
• Know how to operate bar equipment.
• Know pertinent federal, state, and local laws, codes, and regulations.

Nice To Haves

• High-volume cocktail service experience in a hotel or casino environment.

Responsibilities

• Provide food and beverage service for Banquet department events.
• Deliver superior customer service and maintain positive interactions with guests and team members, including handling difficult guests and coworkers with resiliency.
• Maintain company funds and equipment in an orderly manner.
• Pour drinks according to established recipes and maintain a clean and safe work environment.
• Ensure compliance with underage-serving policies.
• Demonstrate product offerings and ordering procedures.
• Monitor appropriate par levels of supplies at assigned bars.
• Communicate problems or situations detrimental to Hard Rock to the immediate supervisor.
• Maintain the security and accuracy of the assigned bank and account for overages and shortages.
• Open and close the bar according to established procedures.
• Provide work direction to bar attendants assigned to the bar.
• Assist with other special-event or party duties as needed, including carving, cooking, and setting up or tearing down stations and work areas.
• Attend and participate in meetings and complete assigned follow-up.
• Perform work regularly and predictably.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package supporting team members’ health and well-being, future planning, and work-life balance; benefits may vary by employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed