Banquet Supervisor - On Call

Pyramid Global Hospitality•Boston, MA

7d•Onsite

About The Position

Pyramid Global Hospitality is seeking a motivated Banquet Supervisor to join their team. This role involves directing the setup and preparation of banquet rooms, serving and clearing tables, and breaking down rooms after functions. The Banquet Supervisor will report to the Banquet Manager and lead the performance of hourly banquet food and beverage servers and housemen. This position is the primary representative of the property to banquet guests, coordinating all aspects of room setup and food and beverage service to enhance guest satisfaction and maximize revenues. The ideal candidate has experience with leading high-volume catering and banquet events and is driven to create exceptional guest experiences.

Requirements

2-4 years of food service experience, preferably Banquet service
Experience in a 4-star, 5-star venue with synchronized service
Knowledge of wine, beer, cocktails, and spirits
Ability to work under pressure in a fast-paced environment
Passion for creating an exceptional experience for all guests
Excellent communication skills

Responsibilities

Set up for functions including draping tables, setting silverware, folding napkins, preparing drinks, and placing table centerpieces.
Serve food and beverages, pick up food from the back hall, carry trays, and clear food from tables.
Break down functions by bussing tables, putting away dirty linen and centerpieces, and vacuuming.
Clean the back hall and organize storerooms.
Set up AM or PM break stations with coffee, tea, snacks, and beverages.
Assist with event room setup according to meal period and table needs.
Perform food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked.
Remove dishes, glasses, silverware, or other items from tables/countertops and take them to the kitchen.
Clean and sanitize tables and/or counters & seats after guests are finished.
Explain how various menu items are prepared, cooking methods and ingredients.
Take into consideration any special request and dietary issues made by the guest.
Provide general property information.
Offer a warm and sincere welcome/farewell for all guests.
Interact with staff in a professional manner, assisting other departments with necessary information.
Ensure final quality check on food and beverage items prior to serving guests.
Monitor assigned tables for customer satisfaction, quality, and additional service.
Address any guest issue promptly and with high concern.
Aid other events and restaurant staff as needed.
Maintain constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).