Banquet Set Up / Server (Part Time)

Desert Hospitality Management, LLC • Oklahoma City, OK

2d • Onsite

About The Position

The Banquet Set Up role is responsible for the setup, refresh, teardown, and maintenance of all meeting spaces. This role also involves assisting internal and external customers with their requests and needs for meetings and events. The Banquet Server is responsible for setting up and serving food and beverages to guests, replenishing the buffet bar, preparing commissary food items, and maintaining a clean and orderly work area. The primary goal is to ensure guest satisfaction for all events worked.

Requirements

• High school diploma or GED certification is preferred, or equivalent work experience.
• Alcohol awareness certification and/or food service permit as required by local or state government agency.
• Meet local legal age requirement to serve alcoholic beverages.
• Bi-lingual ability.
• Ability to convey information and ideas clearly, both orally and in writing.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations, including handling guest complaints and disputes and resolving them to satisfactory results.
• Ability to maintain composure and objectivity under pressure.
• Ability to be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems.
• Ability to assimilate complex information from various sources and adjust or modify as needed.
• Ability to listen to, understand, and clarify concerns and issues raised by team members and guests.
• Ability to work with and understand financial information and data, and basic arithmetic functions.

Responsibilities

• Set up, refresh, tear down, and maintain all meeting spaces.
• Assist customers with requests and needs for meetings and events.
• Set up and serve food and beverages to guests.
• Replenish the buffet bar.
• Prepare commissary food items.
• Maintain a clean and orderly work area.
• Ensure guest satisfaction for all events worked.
• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, including a clean, pressed uniform and correct nametag.
• Comply with DHM standards and regulations for safe and efficient hotel operations.
• Be attentive, friendly, helpful, and courteous to all guests, managers, and team members.
• Serve menu items to guests promptly and courteously according to the banquet event order.
• Time the service of courses to correspond with the dining pace of the guests.
• Perform pre- and post-shift side work, including setup and cleaning.
• Clear tables after service, removing dirty dishes, silverware, and glassware to the kitchen.
• Clear the room at the end of a banquet, returning props and centerpieces to storage.
• Respond quickly and friendly to guest requests and follow up to ensure satisfaction.
• Respond to guest problems, complaints, and accidents, referring to management if necessary.
• Set all tables and rooms according to hotel standards.
• Maintain the banquet storeroom in a neat and orderly manner, stocked with necessary supplies.
• Inform management when stock items are running low.
• Review Banquet Event Orders (BEOs) for accuracy and details.
• Prepare rooms according to BEOs and various meal functions.
• Regularly check the work schedule for changes.
• Follow all guest check and money handling procedures.
• Work safely and courteously at all times.
• Know the menu for each function served and be able to explain ingredients and preparation methods.
• Communicate special dietary needs of guests to supervisors and follow up for guest satisfaction.
• Keep the station neat and clean during service, using proper clearing procedures.
• Return all reusable table complements and condiments to be cleaned and refilled.
• Assist the captain in setting up buffet and other special food service tables/stations.
• Use suggestive selling techniques when possible (e.g., selling a la carte wine, mixed drinks).
• Follow proper cash handling procedures and ensure the bank is balanced at the end of the shift.
• Complete assigned side work, such as refilling condiments, sorting linen, and cleaning equipment.
• Properly check out with the Banquet Captain or Manager before clocking out.
• Have working knowledge of various service styles including bartending, convention service setup, coffee breaks, carving stations, buffet setup, tableside cooking, wine service, receptions, plated meals, buffets, and cash concessions.
• Ensure the function is ready at least 15 minutes prior to the time established on the BEO.
• Perform preparatory tasks and side work duties to ensure prompt and efficient guest service.
• Read the Banquet Event Order and be familiar with the setup of the assigned function.
• Assist with other functions as necessary and instructed.
• Attend meetings/training as required by management.
• Set up and/or break down tables, chairs, audio visual equipment, and platforms/staging according to the banquet event order.
• Clean, store, and secure all equipment used for banquet functions in proper storage places and in an organized manner.
• Perform other duties as requested by management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED