Banquet Set-Up Lead

Grappone Conference Center•Concord, NH

3h•Onsite

About The Position

The Banquet Set-up Lead is responsible for supervising and coordinating the layout, setup and breakdown of function rooms and other banquet areas in the prescribed manner, thereby contributing to a pleasant and positive guest experience.

Requirements

Displays a professional sense of urgency when communicating and interacting with customers, coworkers and the public in a way that exceeds the customer’s wants and needs.
Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
Actively listens to customers, coworkers and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Work “product or service” is free of errors and exceeds customer expectations.
High school diploma or general education degree (GED); or six months to one-year related hospitality experience and/or training; and/or equivalent combination of education and experience.
Must have developed language skills to the point to be able to: ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively to management, associates, customers and clients.
Requires mathematical development sufficient to be able to: add, subtract, multiply and divide in all units or measure, using whole numbers, fractions and decimals.
Ability to compute ratio, rate and percent.
Possesses sharp ability for attention to detail (able to quickly identify variances in standards), working efficiently and flexibly.
Ability to multi-task and be highly organized while working under pressure.
Must have developed reasoning skills to be able to: ability to solve practical problems and deal with various situations where limited standardization exists.
Ability to interpret a variety of instructions in written, oral and diagram form.
Ability to pass pre-employment drug test and background check

Responsibilities

Provide professional and courteous guest service at all times
Create floor plan layouts (diagrams) for meeting rooms
Oversee function setup and breakdown as prescribed in the banquet orders
Confirm room set-up accuracy when completed by Event Specialists
Ensure Event Set-Up Associates are working safely and efficiently
Work closely with Sales to ensure customer requests and set-up needs are met
Coordinate set-up, storage and maintenance of audio-visual equipment
Confirm function set-up including audio-visual equipment prior to scheduled event
Monitor linen and inventory supplies notifying management when low or any issue(s), anticipating needs of upcoming events
Ensure storage and work areas are clean and organized
Ability to work well with a diverse group of people
Complete projects as determined by management
Attend department meetings
Actively seeks out other tasks when current work is complete
Participate in ongoing education and training
Other duties as assigned