Banquet Server - Part Time

TPG Hotels & Resorts•Allentown, PA

1d•Onsite

About The Position

The Banquet Server sets up, serves and breaks down banquets in safe and efficient compliance with proper food handling, policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Attend pre-function meeting to learn function particulars including guest and hotel expectations. Know the menu for each function served and be able to explain major ingredients and preparation methods for each item to be served. Set up function according to Banquet Event Order (BEO) including draping tables, setting silverware, folding napkins, preparing drinks and setting centerpieces. Ensure cleanliness of linen, silverware, and glassware. Set tables correctly and uniformly. Set professional, creative, functional, clean buffets. Greet and serve guests following policies and procedures. Assisting in all aspects of service. Immediately notify management of incidents involving possible excessive alcohol consumption or an impaired condition. Follow check and payment policies and procedures when serving a-la-carte and beverage orders Use proper in-room clearing and aisle tray break down. Keep station neat and clean while serving guests. Break-down buffet or other special food service tables/equipment. Complete assigned side work and related cleaning duties. On time and at work when scheduled, and in proper uniform. Attend department meetings as scheduled. Consistent professional and positive attitude and actions when communicating with guests, vendors and associates. Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken. Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Any other duties / tasks as requested by management.

Requirements

High school education
One or more years of related experience
Ability to understand and provide friendly guest service
Ability to understand and comply with proper food handling and serving techniques
Ability to properly process checks and payments
Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters
Ability to follow an appropriate course of action based on policies and procedures
Ability to operate a computer, calculator, phone and other office equipment
Attention to details with good organizational and efficient time management skills
Consistent professional attitude and behavior with effective listening and communication skills
Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient
Ability to satisfy the legal requirements for employment within the jurisdiction

Nice To Haves

Alcohol awareness certification
Familiarity with hospitality industry practices

Responsibilities

Sets up, serves, and breaks down banquets.
Ensures compliance with food handling, policies, procedures, brand standards, and regulations.
Reports emergencies, accidents, injuries, and safety hazards to management.
Attends pre-function meetings to understand function details.
Knows menus and can explain ingredients and preparation methods.
Sets up functions according to Banquet Event Order (BEO).
Ensures cleanliness of linens, silverware, and glassware.
Sets tables correctly and uniformly.
Sets up buffets.
Greets and serves guests.
Assists in all aspects of service.
Notifies management of incidents involving excessive alcohol consumption.
Follows check and payment policies and procedures.
Performs in-room clearing and tray breakdown.
Keeps station neat and clean.
Completes assigned side work and cleaning duties.
Maintains punctuality and proper uniform.
Attends department meetings.
Maintains a professional and positive attitude.
Reports guest dissatisfaction or unusual matters to management.
Practices safe work habits and complies with safety procedures.
Writes shift reports when assigned.
Performs special projects and other responsibilities as assigned.
Participates in task forces and committees as requested.