Banquet Server On-Call | Atlanta Le Meridien
About The Position
The Banquet Server ensures quality customer service to our guests during events and banquets. This role requires availability to work a flexible schedule, including weekends, holidays, and varied shifts, to meet business needs. The server maintains food and beverage safety and quality according to hotel, Shaner, and Franchise specifications. Key duties include greeting guests, assisting with seating, taking and serving alcoholic and non-alcoholic beverage orders, and serving all food courses as per departmental standards and function requirements. The server must anticipate and respond promptly to guests' needs, maintain positive guest relations, and handle complaints to ensure satisfaction. Familiarity with hotel services and local attractions is necessary to accurately respond to guest inquiries. Additionally, the server is responsible for monitoring and maintaining the cleanliness, sanitation, and organization of assigned stations and service areas.
Requirements
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
- High school graduate or equivalent
- Minimum age requirement to serve alcoholic beverages
- ServSafe and/or food safety training
- Alcohol awareness training (such as TIPS)
Nice To Haves
- Previous experience in banquet operations and/or hospitality
- Some college preferred
- Bilingual English/Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
Responsibilities
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations
- Maintain food and beverage safety and quality based on hotel, Shaner, and Franchise specifications
- Greet guests as they arrive and assist them with seating at tables
- Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements
- Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements
- Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Handle guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
- Set up assigned tables
- Retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements
- Maintain cleanliness and condition of the work areas and equipment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
