Banquet Server [Internal Process] - The Ritz-Carlton

Sage Hospitality•Chicago, IL

5d•$10 - $13•Onsite

About The Position

The Ladies and Gentlemen on our Banquets Team are dedicated to creating exceptional dining and event experiences through gracious service, attention to detail, and flawless execution. As a Banquet Server, you will anticipate the expressed and unexpressed needs of our guests while providing personalized food and beverage service for meetings, weddings, celebrations, and special events. Working collaboratively with the Banquets, Culinary, and Event Management teams, you will ensure every event is executed seamlessly and reflects The Ritz-Carlton's legendary standards of hospitality. Through your professionalism, warmth, and commitment to excellence, you will help create memorable moments and lasting impressions for every guest. Recognized as "the gold standard" of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. Every interaction is an opportunity to deliver thoughtful, personalized service and create unforgettable experiences that inspire guests to return again and again.

Requirements

High school education or equivalent.
Previous experience in similar position of 3 months or longer.
Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
Lifting trays, dish racks, glass racks, etc. 20 -40 lbs.
Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
Must be able to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
Mobility: Maneuver in narrow areas and between seated guests.
Continuous standing required to service guest functions; 100% of the time scheduled.
Climbing approximately 12 steps 20% of 8 hours.
No driving required.
Must have moderate comprehension and literacy to read use records and all special requests.
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Responsibilities

Read BEO and know how to complete a set-up.
Set tables in assigned area correctly and uniformly.
Keep station neat and clean while servicing guest per established policies and procedures.
Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment.
Assist Lead Banquet Server in setting up/breaking down buffet or other special food service tables and equipment.
Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders.
Complete assigned sidework.
Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards at all times.
Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
Travel requirements - local travel for outside catering functions only.