Door Attendant - The Ritz-Carlton
About The Position
The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, seeks a Door Attendant to set the tone for every guest stay with a warm welcome, polished professionalism, and an instinct for anticipation. This role involves greeting guests, assisting with arrivals and departures, coordinating transportation, and ensuring the entrance is pristine and inviting, creating a seamless first impression that reflects the legendary service of The Ritz-Carlton. As a Ladies and Gentlemen of the brand, you will embody its values in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced.
Requirements
- High School diploma or equivalent
- Must have general knowledge of basic customer service skills and be fluent in oral and written English.
- Must have knowledge of local establishments, businesses and the surrounding community in general.
- Must be able to see objects and people at a distance.
- Must be able to communicate verbally and understand and follow verbal instruction.
- Must be able to use tact and understanding when dealing with a variety of customer service problems.
Nice To Haves
- None
Responsibilities
- Upon arrival and departure, greets and assists guests with directions, answering questions, calling transportation and assisting with any requests.
- Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
- Responds to inquiries and promotes the property’s amenities and restaurants.
- Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
- Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
- Use empowerment to exceed associate and guest expectations and resolve conflicts.
- Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Points out to each guest the fire exits, usage of TV and A/C and provides ice.
- Performs other duties as assigned, requested or deemed necessary by management.
Benefits
- Medical, dental, & vision insurance
- Employee Assistance Program
- Great discounts on Hotels, Restaurants, and much more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
