Assistant Food & Beverage Manager - The Ritz-Carlton
About The Position
As an Assistant Food & Beverage Manager, you play a key leadership role in delivering exceptional dining experiences that reflect the elegance and excellence of The Ritz-Carlton. You support daily operations across outlets, lead and inspire service teams, and ensure every interaction is seamless, polished, and personal. From maintaining service standards and supporting training to overseeing guest satisfaction and driving operational consistency, your presence helps elevate every meal into a meaningful experience. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will embody the values that define the world’s finest luxury brand. In a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be empowered to lead with purpose, uphold legendary standards, and work alongside your fellow leaders to bring special moments to life for our guests and each other.
Requirements
- More than two years of post high school education.
- One to two years of employment in a related position with this company or other organization(s).
- Valid unexpired Manager Food Handlers Certification
- Valid unexpired TIPS Basset Certification
- Excellent comprehension for assisting with guest and associate matters.
- Vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
- Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
- Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
- Must have knowledge of chemicals/agents for training purposes.
Responsibilities
- Assist in overall supervision of the department as outlined in manager's job description.
- Complete environmental checklist for dining room.
- Spot check liquor pars. Order daily supplies.
- Hold pre-meal meetings.
- Follow up on established training steps.
- Handle guest comments and complaints and ensure guest satisfaction.
- Stay on the floor during peak hours.
- Communicate with guests and receive feedback.
- Observe, teach and correct staff's service.
- Monitor each guest experience.
- Examine food preparation and beverage presentation.
- Maintain condition of dining room, lobby lounge, morsels, mini bar and room service.
- Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly.
- Participate in recruitment, management and discipline of associates as needed.
- Prepare maintenance request and follow-up.
- Monitor food and liquor requisitions and food waste.
- Check bar controls, shot glass use, red lining, and bottles totally empty daily.
- Must be familiar with and adhere to all liquor liability laws.
- Must know emergency procedures and work to prevent accidents.
Benefits
- Medical, dental, & vision insurance
- Independent PTO Program
- Eligible to participate in the Company’s 401(k) program with employer matching
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Company-paid short-term disability
- Employee Assistance Program
- Great discounts on Hotels, Restaurants, and much more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
