Server

Pacific Hospitality Group

15d

About The Position

The Banquet Server serves food and beverages to guests at assigned stations, following established procedures and service standards. The role includes preparing and setting dining or event spaces, completing side work, maintaining clean and safe surroundings, and assisting coworkers with service and table resets. The server must follow food-handling, sanitation, health-department, and responsible alcohol-service requirements, and alert management to unsafe conditions, equipment needs, accidents, or guest-related problems. The posted pay rate is $16.90.

Requirements

Must be at least 18 years of age.
Must complete RBS® (Responsible Beverage Safety) alcohol-awareness certification as scheduled upon employment.
Must have a current valid Food Handlers Card or be willing and able to obtain one within 30 days of employment.
Must know applicable health standards and relevant federal, state, and local laws, ordinances, regulations, and company policies concerning service of alcohol to minors and intoxicated patrons.
Ability to communicate with guests through verbal, face-to-face interactions; demonstrate a positive attitude, professional demeanor, communication and interpersonal skills, and commitment to guest satisfaction.
Ability to perform basic math, including addition, subtraction, multiplication, and division.
Ability to follow detailed but uncomplicated written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Must be able to speak, read, write, and understand English to follow instructions and safety rules and communicate with guests.
Must be available for varying schedules, including holidays, weekends, and alternate shifts, to reflect hotel business needs.

Nice To Haves

Prior banquet or convention services experience at a comparable property is desired.
Basic knowledge of food and beverage preparation, comparable-hotel service standards, guest relations, and etiquette.

Responsibilities

Serve food and beverages to guests quickly, courteously, and efficiently, using appropriate service techniques and keeping glasses filled.
Observe guests for additional requests and cues that a meal is finished; cooperate with other servers to provide efficient service.
Complete assigned pre-shift, running, and post-shift side work.
Set dining tables and event rooms to established standards, including linens, china, and other accessories, while considering the event prospectus.
Remove items that do not meet cleanliness and appearance standards and clear dishes as guests finish courses, when applicable.
Prepare coffee service and provide the food and beverages specified in the Banquet Event Order.
Follow food-handling, RBS Certification, sanitation, and health-department guidelines.
Maintain a neat, clean, organized, safe, and comfortable environment for guests.
Assist other servers with clearing, cleaning, and resetting tables.
Assist with setup and/or breakdown of function space as needed.
Notify management of unsafe conditions, equipment maintenance needs, and accidents.
Do not serve alcoholic beverages to minors or intoxicated persons; notify management about guest complaints, intoxication, or disruptive behavior.