Banquet Server (On-call)

Resorts World Catskills•Miami, FL

3d•Onsite

About The Position

This role involves serving food and beverages at banquets, ensuring guest satisfaction, and maintaining a positive working environment. The server will be responsible for setting tables, delivering and serving food and drinks, removing used items, and assisting with various side tasks. The position requires knowledge of service standards, etiquette, and menu details, as well as the ability to work effectively under pressure and in outdoor settings.

Requirements

Basic knowledge of Meeting Rooms Set up, service standards, guest relations and etiquette
Knowledge of appropriate table settings and service ware
Strong organizational skills
Ability to work in outdoor areas
Familiarity with all events happening at the hotel
Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism
Customer Service skills
Problem Solving skills
Communication Skills
Interpersonal Skills
Teamwork skills
Business Knowledge/Literacy
Integrity
Initiative/Sense of Urgency
Dependability

Nice To Haves

High School graduate or equivalent preferred
6 months to 1 year experience in event service preferred

Responsibilities

Set banquet tables to meet function specifications
Deliver and serve food and beverages, including meals, condiments, and accompaniments
Ensure menu knowledge
Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area
Ensure guest satisfaction throughout the meal service
Respond to guest requests in a friendly, timely, and efficient manner
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Assist others with side work including cleaning, stocking, folding, and silverware preparation
Attend training provided by the hotel
Attend mandatory meetings