On Call Banquet Server

Conrad Hotels and Resorts•Nashville, TN

8d•Onsite

About The Position

The Banquet server is responsible for the setup, in-event execution, and post event breakdown for catering and banquet functions. Banquet servers are responsible for setting the stage for the guest experience with a welcoming attitude and hospitable service.

Requirements

2+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred.
Experience in fast paced, high volume atmosphere.
Good organizational and communication skills.
Excellent customer service skills.
Ability to read, write & speak fluent English.
Flexible schedule is necessary which includes but not limited to days, nights, weekends, and holidays.
Position requires regular and reliable attendance.
Obtain and maintain position- specific licensing.
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
Good team spirit.
At least 18 years of age.
Must have ServSafe and TABC license
High School diploma or equivalent preferred
Prior experience in related field required
Tips and Food Handlers certificates required
Ability to stand during entire shift

Responsibilities

Guide guests in all phases of their experience throughout the banquet event.
Knowledge of service requirements for assigned functions such as: pre-function side work, detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation, as well as proper food and beverage service.
Greet Guests as they arrive and assist them with seating at the tables.
Set up, monitor, refresh and breakdown coffee break, reception and buffet tables for specific functions according to group requirements.
Follow sequence of service utilizing all proper procedures standardized by the Banquet Management team.
Consistently follow sequence of service utilizing all proper procedures standardized by management.
Rotate to other Food & Beverage outlets/venues, as necessary.
Maintain cleanliness and stock of assigned work areas.
Anticipate the guests’ needs and respond appropriately with a sense of urgency.
Maintain level of professionalism that will make guest want to return.
Provide proper communication and promptly resolve guest issues.
Obtain and maintain position-specific licensing.
Work as a team, assisting all guests’ needs and inquiries.
Ensure all Conrad Nashville core values and property and department standards are implemented and applied.
Other duties as assigned e.g. inspect rooms prior to event (pristine condition)
Perform other duties as assigned to support departmental and organizational goals.