Banquet Server (On-Call)

HRI Hospitality•Indianapolis, IN

4d•Onsite

About The Position

This position is responsible for ensuring excellent guest service and carrying out daily duties. The Banquet Server serves meals at Banquet events in the hotel by performing the following duties to ensure that food and beverages are served promptly and the room is presentable. The hotel has 186 rooms and 4,500 sq. ft. of meeting/event space, with amenities including a 24-hour fitness center, indoor pool, restaurant and bar with an outdoor lounge, and complimentary hot breakfast daily. Located in downtown Indianapolis, this property attracts both business and leisure demand, offering strong career growth in a thriving Midwestern market. With a residential-style feel in an urban setting, it’s ideal for leaders who value both guest comfort and brand-driven operations.

Requirements

High school graduate or equivalent.
Ability to write routine reports and correspondence.
Complete knowledge of food and beverage preparations, service standards, and service etiquette.
Knowledge of the appropriate table settings and flatware.
Ability to read, speak, listen, and comprehend the English language in order to communicate effectively to team members, understand reports and related correspondence, and accurately perform all essential job functions.
Ability to comprehend and apply written product-labeling instructions to enable the safe application of products and processes within the hotel.
Ability to remember, recite, and promote the variety of menu items.
Ability to perform essential functions in outside conditions while being exposed to the elements.
Ability to adjust quickly to changing conditions in the restaurant, room service, and banquet functions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited principles exist.
Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
Alcohol Awareness Certificate.

Responsibilities

Provide exceptional guest service and carry out daily duties in accordance with Standards.
Prepare rooms and tables for breakfast, lunch, or dinner, ensuring rooms are set (table, linen, silverware, glassware, food area) according to Standards.
Assist the Banquet Captain, Food & Beverage Manager, Director of F&B, and/or Executive Chef with any preparation needs.
Serve guest breakfast, lunch, or dinner as required.
Ensure soup ladles, tossed salads, portions pies and desserts, and coffee are prepared, and perform other services as determined by function size and guest requirements.
Assist the Food and Beverage Manager with supervising banquets and functions within the hotel.
Oversee all dining room service.
Ensure that the set-up of the banquet function is completed in a timely manner and team members are assigned to their designated areas.
Ensure that meeting rooms are clean and maintained.
Train new employees in service, banquet, and guest service skills.
Take responsibility for the well-being of the department, including food and labor costs.
Maintain interdepartmental relations with the kitchen, sales, and housekeeping departments, ensuring all requirements are met.
Consult with the Food and Beverage Manager, Executive Chef, and/or Director of Food and Beverage on items such as serving arrangements and additional employees and equipment needed so that pertinent information is relayed about service, hotel activities, and performance for excellence standards.
Supervise and assist in the cleaning and resetting of banquet room(s); supervise and perform all assigned side work to include replenishing condiments and restocking banquet shelves with supplies.
Greet, host, and respond to requests in a friendly and courteous manner.