Banquet Server | Pine Barn Inn
About The Position
The Banquet Server ensures quality customer service to our guests during events and banquets. This role involves setting up assigned tables, retrieving and serving beverages and food orders to guest tables according to hotel specifications and group requirements, and maintaining the cleanliness and condition of the work areas and equipment. The server must be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet business needs. Responsibilities include maintaining food and beverage safety and quality, greeting guests, taking beverage orders (utilizing suggestive selling techniques when specified), serving food courses and non-alcoholic beverages, anticipating guest needs, handling guest complaints, and maintaining cleanliness and organization of assigned areas. The server should also be familiar with hotel services and local attractions to respond to guest inquiries.
Requirements
- Previous experience in banquet operations and/or hospitality preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Minimum age requirement to serve alcoholic beverages.
- ServSafe and/or food safety training.
- Alcohol awareness training (such as TIPS).
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Nice To Haves
- Previous experience in banquet operations and/or hospitality preferred.
- Some college preferred.
- Bilingual English/Spanish a plus.
Responsibilities
- Ensures quality customer service to our guests during events and banquets.
- Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements.
- Maintain cleanliness and condition of the work areas and equipment.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
- Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
- Greet guests as they arrive and assist them with seating at tables.
- Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
- Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
- Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Handle guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
- Other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
