Banquet Server - InterContinental Los Angeles

IHG•Los Angeles, CA

7d•Onsite

About The Position

As the tallest building west of Chicago, InterContinental Los Angeles Downtown will forever elevate the city skyline. Located in the epicenter of downtown’s historic financial and arts district, and mere blocks from Staples Center and L.A. Live, InterContinental Los Angeles Downtown leads the way as the new architectural icon of luxury hospitality. The hotel features 889 guest rooms including 109 suites, and a host of culinary venues. Bedecked in sustainable design, the hotel is the first LEED-Gold certified building in downtown Los Angeles for Building Design and Construction. InterContinental Los Angeles Downtown has received numerous awards and its restaurant La Boucherie is Michelin Guide recommended. The hotel offers a 70th-floor sky lobby, 13,000 sq. ft. fitness center, Club InterContinental Lounge, and outdoor pool, as well as over 100,000 square feet of indoor/outdoor meeting and event spaces, including a 21,500-square-foot elegant Wilshire Grand Ballroom. The hotel aims to bring a fresh, iconic and elevated perspective of Los Angeles to travelers and locals alike.

Requirements

Basic reading and writing and mathematical skills.
General knowledge of banquet operations preferred.
Handling, carrying or lifting items weighing up to 100 pounds (tables, chairs, trays, equipment, etc.).
Moving about the function areas
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with guests, cooks, wait staff, and supervisors.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
Mathematical skills, including basic math are used frequently.
May be required to work nights, weekends, and/or holidays.

Responsibilities

Provide prompt and courteous food and beverage service to guests during banquet/catering functions.
Properly store all reusable goods.
Perform pre- and post-shift side work; set-up, condiments, etc.
Serve menu items to guests in a prompt and courteous manner and according to the banquet event order; time the service of courses to correspond with the dining pace of the guests.
Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction; notify supervisor of guest complaints or unusual situations.
Clear tables after service. Remove trays of dirty dishes, silverware and glassware to kitchen for cleaning.
Perform other duties as assigned which may include assisting with set up and break down of function space, and plating of meals.
Perform other duties as assigned.