Banquet Operations Manager

The Madison Concourse Hotel Jobs • Madison, WI

6d • Onsite

About The Position

The Madison Concourse Hotel and Governor’s Club is seeking a Banquet Operations Manager to lead exceptional events, develop a high performing team, and help create memorable guest experiences. Whether you’re an experienced banquet leader looking for your next challenge or a hospitality professional ready to step into a larger leadership role, this is an opportunity to make a visible impact. In this role, you’ll help shape the guest experience, mentor and develop team members, and contribute to the success of one of Madison’s premier hospitality destinations.

Requirements

• Proven experience in banquet operations, convention services, catering, hospitality, or large-scale event environments
• Demonstrated leadership ability with a track record of coaching, developing and motivating teams
• Strong operational knowledge of event planning, service execution and delivering high quality guest experiences
• Familiarity with Banquet Event Orders and coordinating events according to detailed specifications
• Exceptional organizational and time management skills, with the ability to balance competing priorities in a fast-paced environment
• A commitment to hospitality excellence, attention to detail, and creating memorable experiences for our guests

Nice To Haves

• Experience in a Union environment
• Event Management Software experience
• Basic audiovisual (AV) knowledge

Responsibilities

• Lead, coach and develop the banquet team through hands on leadership
• Oversee event setup, execution, and breakdown to ensure seamless operations
• Manage hiring, onboarding, training and performance management
• Ensure staffing, room setups, and service standards align with event specifications
• Partner with catering, culinary, housekeeping, and other departments to deliver exceptional guest experiences
• Resolve guest concerns and maintain high standards of hospitality and service
• Manage banquet inventory and operational supplies

Benefits

• Free employee parking
• Free employee meal
• Discounted hotel rooms
• 401-K matching retirement plan
• Paid time off
• $1,000 Employee Referral Bonus
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada!
• Pet Insurance for all employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions
• A comprehensive Quartz health insurance plan
• Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed