Banquet Manager

Hillwood Country Club•Nashville, TN

2d•Onsite

About The Position

Hillwood Country Club hosts many events during the year, including weddings, corporate functions, and family celebrations. The Banquet Manager must be experienced in all. He/she will be responsible for all day-to-day events services, supervising the event functions for the club. Primarily responsible for service personnel to ensure that member and guest satisfaction and presentation standards are consistently attained. Work with other departments to ensure that the members’ and guests’ expectations are exceeded, and the highest quality food and service are delivered.

Requirements

Bachelor’s degree (B.A.) from a four-year degree college or university; or one or two years related experience and/or training; or equivalent combination of education and experience.
Minimum of 3 years of supervisory experience in a restaurant, hotel, or resort.
Demonstrated success leading banquet or event service teams.
Professional, articulate, friendly, and punctual.
Possess and exhibits the drive to provide exceptional Member service.
Full-time, flexible hours are required (must be able to work days, nights, weekends, holidays).
Food safety certification.
Alcoholic beverage certification.
Proficient in computer skills including POS systems (Clubessential a plus), Word and Excel.

Nice To Haves

Country Club experience is preferred.

Responsibilities

Works with the Director of Hospitality, Director of Catering and Events, Executive Chef, and others to coordinate personnel requirements for private functions.
Holds pre-function meetings with servers to ensure smooth, efficient service, assigns server stations and coordinates timing of courses.
Responsible for developing performance standards, procedures and rules used to ensure safe work habits and a safe work environment.
Hires, trains, supervises, develops, and evaluates banquet service staff.
Create and manage weekly staff schedules, equipment, supplies and organize workflow to ensure a quality event to customers daily.
Ensure adequate stock of operating supplies such as glass, china, silver, A/V equipment, etc.
Regularly inspects all front and back of the house service areas and equipment to assure sanitation, safety, energy management, preventative maintenance, and other standards for the department are met.
Take immediate action on problems that are encountered in the Banquet Department.
Provide disciplinary action when, and if, necessary.
Perform other duties as assigned which include but are not limited to assisting banquet staff with their job functions during peak periods.
Conducts after event evaluations to improve quality and efficiency of banquet functions.
Ensures that all appropriate charges are billed correctly.
Make personal contact with guests and assist them with any requests.
Assumes responsibility of manager on duty (MOD) when necessary.
Perform other duties as requested by management.