Banquet Operations Manager

Compass Group•Boston, MA

9d•Onsite

About The Position

Responsible for in-house banquet facilities, managing the daily operations of all banquet functions, coordinate all function activity with the banquet sales and culinary teams, and oversee maintenance of the banquet facilities and inventory. Strive to exceed guest expectations while executing "The Levy Difference".

Requirements

Able to communicate effectively with management team, guests and team members by speaking and comprehending English
English reading, writing, math and computer skills required
Ability to taste and evaluate food and beverage products
Must be able to work extended shifts of 10 hours or more as business dictates
Must be flexible with schedule and able to work different shifts
Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
Close vision and focus capabilities to view computer screen and company documents

Responsibilities

Executes all menu requirements and fulfills all guest-specific service requests
Ensures all function setups and breakdowns are executed correctly, efficiently and expeditiously
Has strong attention to detail
Holds team accountable to steps of service to deliver great guest service
Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
Ensures team members have the tools necessary to complete their jobs
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Supports and communicates Company initiatives
Employs good safety and sanitation practices
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels
Practices proper product control and handling of all inventory and equipment
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Assists in completing required department reports for month end closing
Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook
Forecasts and adequately schedules team members to meet operational needs and desired targets
Ensures consumption reports are accurate and timely for each event
Thoroughly and accurately uses applicable Levy systems (Purchasing, Point-of-sale, WFM and more)
Uses all performance management tools to provide guidance and feedback to team
Promotes a cooperative work climate, maximizing productivity and morale
Displays a positive attitude towards team members