Banquet Manager

Concord Hospitality Enterprises•Kentwood, MI

1d•Onsite

About The Position

We are looking for a passionate Banquet Manager to lead our events team and ensure every guest experience is exceptional. From weddings and reunions to corporate meetings and trainings, you’ll oversee the execution of events with quality, timeliness, and outstanding service. As a Concord Leader you will be responsible to: Inspire greatness in your team. Encourage and support team members to reach their full potential. Create a work environment that is a Great Place to Work for all. Lead with integrity, transparency, respect, and professionalism. Care for your team and their families.

Requirements

Previous experience in banquet or event management preferred
Strong leadership, communication, and organizational skills
Ability to motivate a team and ensure high-quality service
Guest-focused mindset with excellent attention to detail
Flexible to work evenings, weekends, and special events as needed

Responsibilities

Deliver exceptional guest service and ensure guest satisfaction throughout events
Lead, motivate, and direct banquet team while maintaining standards of quality
Greet guests and accommodate their needs during events
Communicate clearly with guests regarding menus and service details
Assist with food and beverage delivery and support servers during peak periods
Train team members on plated and reception-style service (training provided)
Anticipate guest needs and proactively monitor service quality
Oversee event setup, execution, and clean-up
Perform side work to prepare for upcoming events
Maintain clean, safe, and organized service areas