Banquet Manager

HEI Hotels & Resorts•Annapolis, MD

19h•Onsite

About The Position

The Westin Annapolis is seeking a Banquet Manager to supervise the daily operations of the Banquet area, ensuring customer satisfaction, quality service, and compliance with local and corporate standard operating procedures. This role is responsible for the daily operations of the Banquet area and may be involved in budgeting and monitoring daily revenues and payroll expenses. The Westin Annapolis boasts an exceptional downtown location and offers a welcoming, family-friendly atmosphere. The company is dedicated to celebrating its associates through the HEI Loves culture, providing highly competitive compensation, comprehensive benefits, paid time off programs, and Daily Pay. They encourage a diverse and inclusive workplace, inviting all qualified candidates, including those with U.S. military experience, to apply even if their experience doesn't perfectly align with every qualification.

Requirements

More than two years of post-high school education.
Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).
Requires working knowledge of HEI banquet/catering food and beverage services, policies, or operations.
Knowledge of computer equipment.
Ability to compile facts and figures in accordance with established procedures.
Must be willing to "pitch-in" and help co-workers with their job duties and be a team player with or without reasonable accommodation.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
Able to set priorities, plan, organize, and delegate.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

Hotel experience preferred.

Responsibilities

Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.
Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality, and hospitality.
Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.
Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.
Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.