Banquet Manager

Atlas Restaurant Group•Annapolis, MD

14d•$55,000 - $65,000

About The Position

The Annapolis Waterfront Hotel, located in the heart of historic downtown Annapolis, is seeking a dynamic Banquet Manager to lead our events team and deliver exceptional guest experiences for weddings, celebrations, corporate gatherings, and special occasions. This role is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys leading teams, and takes pride in executing events with precision and excellence. The Banquet Manager plays a key leadership role in ensuring every event is seamless from start to finish by supporting the team, anticipating guest needs, and creating memorable moments for every guest we host. At Atlas, we believe great hospitality starts with great leadership. This role leads from the floor, sets the tone for service, and empowers the team to deliver experiences that exceed expectations. Position Summary The Banquet Manager directs and motivates the events team while actively supporting the delivery of high-quality service that meets established standards and guest expectations. This leader manages operational, administrative, and financial aspects of banquet operations while maintaining clear communication with guests, planners, and internal teams to ensure the success of every event. This role also identifies training opportunities, coaches team members, and ensures our service culture and core values are reflected in every interaction.

Requirements

Minimum 3 years of banquet or event management experience
At least 1 year of experience managing large event teams
Exceptional organizational skills and strong attention to detail
Excellent communication, time management, and interpersonal skills
Ability to lead confidently in a fast-paced hospitality environment
High school diploma or GED required
Valid form of identification required
ServSafe Certification required

Responsibilities

Manage banquet operations across breakfast, lunch, dinner, and special event services
Lead shifts and actively participate in event service to ensure smooth execution
Serve as the primary liaison for hosts and event contacts throughout the lifecycle of an event
Partner with the Events and Sales teams to support client relationships and repeat business
Act as a liaison between banquet service and the culinary team
Set the standard for hospitality and guest engagement
Interact with guests to gather feedback on product quality and service levels
Address and resolve guest concerns or service challenges quickly and professionally
Ensure employees understand service expectations and deliver exceptional experiences
Manage and schedule banquet staff to meet forecasted event needs while adhering to labor budgets
Provide coaching, feedback, and training opportunities to support team development
Conduct department meetings and participate in leadership and property meetings
Empower team members to provide outstanding guest service and problem-solve on the floor
Monitor banquet operations to ensure adherence to company standards and procedures
Maintain sanitation standards and ensure compliance with safety protocols
Manage banquet inventories, equipment, and supply needs (china, glassware, silver, décor, etc.)
Control beverage costs through banquet beverage records and perpetual inventory tracking
Execute monthly beverage inventory and monitor cost controls
Review Meeting Planner Survey feedback and identify opportunities to enhance the guest experience
Participate in the development and execution of corrective action plans where needed
Reinforce Atlas Restaurant Group Core Values in daily operations and leadership