Banquet Manager

PENN Entertainment • Aurora, IL

16h • Onsite

About The Position

The Banquet Manager oversees all banquet and special event operations. This role ensures exceptional guest service by planning, coordinating, and supervising banquet events such as weddings, corporate meetings, conventions, VIP functions, and private parties. The Banquet Manager leads banquet staff, coordinates with culinary, beverage, sales, and casino departments, manages event logistics, and maintains high standards of service, safety, and profitability.

Requirements

• Must be at least 21 years of age.
• At least five (5) years of varied Food and Beverage progressive management experience, with strong convention/catering background.
• Extensive knowledge of culinary, banquets, bar and restaurant operations.
• Menu planning, food, liquor and labor costing, budget, P/L statements.
• Exceptional leadership and communications skills.
• Knowledge of food preparation and menu engineering.
• Exceptional knowledge of serving skills at all levels.
• Extensive wine, beer and spirits knowledge.
• Intermediate to advanced computer skills.
• Thorough knowledge of budgeting, fiscal planning, and Food and Beverage cost control.
• Exceptional customer service skills.
• Ability to demonstrate sound judgment.
• Comprehensive food knowledge, which includes Profit and Loss Statements, cost control, training, inventory control and sanitation.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, and common fractions.
• Ability to perform these operations using units and weight measurement and volume.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Responsibilities

• Oversee all aspects of Banquet Event Order set up, execution and breakdown for Convention, Catering, Banquet functions.
• Actively participate in budget planning and cost control.
• Ensure quality of product and service conducive to excellent and consistent quality presentation of food, beverage and service.
• Analyze and recognize deficiencies or problem areas and provide corrective material, financial and personnel resources to accomplish desired results.
• Communicates effectively with the Marketing, Casino Operations, and Banquet team, Entertainment team, all levels of Team Members within the department, other departments, and Corporate Office staff as appropriate.
• Conducts meetings with departmental staff on a regular basis to ensure thorough and timely information flow.
• Assists in the development, implementation and enforcement of all rules and policies.
• Responsible for regulation and overseeing the safe work practices of all Food & Beverage Team Members.
• Hire, train, evaluate, counsel, and oversee the supervision of all Team Members within the department.
• Supervise purchasing of Banquet and event products and inventory controls.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed