Banquet Manager

Millennium Hotels and Resorts•Sunnyvale, CA

13d•$95,000 - $110,000•Onsite

About The Position

As our Banquet Manager, you will lead banquet operations and ensure the flawless execution of meetings, conferences, weddings, social events, and special functions. You will partner closely with Catering & Conference Services, Culinary, and hotel operations to deliver exceptional guest experiences while maintaining the highest standards of service, quality, and operational excellence. This role is ideal for a hospitality leader who thrives in a fast-paced environment, enjoys leading teams, and is passionate about creating memorable events. You will play a vital role in the success of the hotel's banquet operation by leading event execution, developing banquet team members, maintaining service excellence, and ensuring every event exceeds guest expectations.

Requirements

Passion for hospitality and delivering exceptional guest experiences
Strong leadership and interpersonal skills
Excellent organizational and communication skills
Ability to thrive in a fast-paced, high-volume banquet environment
Strong problem-solving and decision-making abilities
Flexibility to work evenings, weekends, holidays, and varied schedules
Proven leadership experience managing banquet operations within a full-service hotel or resort
Demonstrated ability to lead large banquet teams while maintaining service excellence
Strong coaching, mentoring, and employee development skills
Experience managing labor productivity and scheduling
Ability to lead multiple events simultaneously while maintaining quality standards
Strong knowledge of banquet operations and event execution
Experience reviewing and executing Banquet Event Orders (BEOs)
Knowledge of banquet room setup styles, service standards, and event logistics
Experience coordinating with Culinary, Catering, and Conference Services teams
Strong understanding of food and beverage service standards
Experience managing labor costs, payroll, and banquet inventories
High school diploma or equivalent required

Nice To Haves

Bachelor's degree in Hospitality Management or a related field preferred
Equivalent combination of education and relevant experience will be considered
Familiarity with Delphi or similar hotel event management systems preferred

Responsibilities

Lead all banquet operations and daily event execution
Supervise banquet supervisors, captains, servers, bartenders, and setup teams
Foster a culture of accountability, teamwork, and exceptional guest service
Maintain high service standards while creating an engaging work environment
Oversee the execution of meetings, conferences, weddings, galas, and social events
Review and execute Banquet Event Orders (BEOs) with accuracy and attention to detail
Conduct pre-shift meetings and event briefings with banquet staff
Ensure proper room setup, décor, audiovisual coordination, and event flow
Partner with Culinary to ensure seamless food production and service timing
Resolve operational challenges quickly while maintaining a positive guest experience
Deliver exceptional hospitality throughout every event
Interact with clients and event planners to ensure expectations are exceeded
Respond promptly to guest requests and service recovery opportunities
Create memorable experiences through personalized service and attention to detail
Partner closely with Catering & Conference Services, Sales, Culinary, Stewarding, Engineering, and Front Office teams
Maintain open communication across departments to ensure successful event execution
Support hotel-wide initiatives and operational goals
Recruit, train, coach, and develop banquet team members
Conduct performance coaching and provide ongoing feedback
Develop schedules based on business levels while managing labor productivity
Promote teamwork, engagement, and continuous development
Manage banquet labor costs and scheduling
Monitor payroll, overtime, and productivity
Assist with departmental budgeting and forecasting
Control banquet equipment and operating expenses
Support revenue opportunities through exceptional event execution
Ensure compliance with company policies, health regulations, and safety standards
Maintain food safety and sanitation standards
Ensure banquet spaces and equipment are maintained in excellent condition
Uphold operational excellence and accountability across all banquet operations