Banquet Manager

MacArthur Place • Sonoma, CA

2d • Onsite

About The Position

The Banquet Manager oversees the planning, coordination, and execution of all banquet and catered events at MacArthur Place Hotel & Spa, including weddings, corporate functions, social events, and special gatherings. This role ensures every event is delivered with precision, consistency, and a high standard of luxury hospitality service. Working closely with Sales, Catering, Culinary, and Food & Beverage leadership, this role ensures seamless execution from planning through completion. The Banquet Manager also supports broader Food & Beverage operations, including restaurant service, bars, poolside dining, in-room dining, and select off-property events within the company portfolio. This position plays a pivotal role in creating memorable, seamless, and elevated experiences that drive guest loyalty, encourage repeat business, and contribute to the hotel’s overall financial success.

Requirements

• 3–7 years of banquet, event, or Food & Beverage management experience
• Prior supervisory experience in luxury, boutique, or upscale hospitality required
• Hospitality Management or related training preferred (or equivalent experience)
• California Food Handler and Responsible Beverage Service (RBS) certification required or obtainable

Nice To Haves

• Proficiency with hotel systems (Opera, Delphi, or similar preferred)

Responsibilities

• Oversee setup, execution, and breakdown of all banquet and catering events
• Review Banquet Event Orders (BEOs) for accuracy and coordination across departments
• Lead pre-event meetings to align staffing, logistics, timing, and service flow
• Ensure seamless execution across all phases of each event
• Deliver luxury-level banquet service aligned with MacArthur Place standards
• Oversee service flow including arrival, food & beverage service, pacing, and presentation
• Maintain active floor presence to ensure service quality and guest satisfaction
• Ensure proper etiquette, presentation, and service recovery when needed
• Uphold beverage service compliance and service standards
• Hire, train, schedule, and supervise banquet servers, captains, bartenders, and setup staff
• Develop team members in refined luxury service standards and guest engagement
• Ensure grooming, uniform, and professional presentation standards are consistently met
• Lead by example as a positive, hands-on, and supportive presence during all events
• Maintain accountability for service execution, timing, and team performance
• Partner with Sales, Culinary, and Hotel departments to ensure seamless execution
• Coordinate with vendors including florists, décor, audiovisual, and entertainment providers
• Support seasonal programming, special events, and marketing activations
• Provide on-site leadership during events to ensure smooth operations
• Monitor banquet budgets, labor costs, and operational expenses
• Support forecasting, scheduling, and cost control initiatives
• Ensure accurate billing, reconciliation, and invoicing of all events
• Align staffing levels with event needs, service standards, and financial goals
• Ensure compliance with all health, safety, sanitation, and alcohol service regulations
• Enforce hotel SOPs including grooming, conduct, and operational standards
• Conduct regular inspections of banquet spaces and equipment

Benefits

• Employee discounts on hotel stays, dining, and spa services
• Opportunities for professional growth & advancement within MacArthur Place and its affiliated hospitality and winery portfolio
• Collaborative, team-focused work environment rooted in excellence and hospitality

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees