Kindred Food & Beverage Banquet Manager

Vail Resorts • Keystone, CO

6d • $57,784 - $70,000

About The Position

Functions as the strategic business leader of the property’s food and beverage operation, including Restaurants/Bars, and Room Service. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

Requirements

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management or equivalent experience
• Strong understanding of guest service standards and satisfaction metrics
• Proven ability to manage budgets and control financial resources
• Knowledge of strategic planning, team leadership, and operational coordination
• Business acumen with ability to align team actions to broader company goals
• Skilled in sourcing, managing, and maintaining banquet equipment and materials
• Current TIPS and ServeSafe certification
• Minimum 4 years in banquet/event management or upscale F&B operations
• Experience in all phases of banquet service and event execution
• Familiarity with Microsoft Office (Word, Excel, Outlook)
• Strong verbal and written communication in English
• Ability to lift 40 lbs and work flexible hours
• POS system experience

Responsibilities

• Partner with the Director of Food & Beverage to establish banquet operations in alignment with brand standards operational objectives.
• Assist in the development and implementation of banquet service standards, SOPs, and training programs.
• Support the setup and readiness of banquet spaces, including equipment procurement, inventory management, and vendor coordination.
• Participate in hiring and onboarding of banquet team members who demonstrate strong functional expertise and alignment with brand values.
• Contribute to the creation of event service workflows and guest experience strategies tailored to the property’s positioning.
• Estimate food, liquor, wine, and other beverage consumption to anticipate purchasing needs.
• Order and purchase banquet equipment and supplies.
• Handles all AV and IT needs, including set up, breakdown and maintance of all AV equipment.
• Set expectations and hold banquet team accountable for delivering elevated service experiences.
• Review financial performance of banquet operations and support strategies to meet or exceed budget targets.
• Provide input on CAPEX needs related to banquet equipment and space enhancements.
• Identify operational challenges and collaborate with the Director of F&B to implement improvement strategies.
• Establish realistic and measurable goals for banquet service execution and guest satisfaction.
• Continuously seek opportunities to elevate service standards and operational efficiency.
• Assist in managing banquet department budgets, including labor, supplies, and event-specific costs.
• Monitor actual vs. projected revenue from banquet events and identify opportunities for growth.
• Ensure compliance with cash handling and liquor control procedures during banquet service.
• Maintain profitability while ensuring exceptional guest and employee experiences.
• Lead by example, demonstrating professionalism, integrity, and sound decision-making.
• Foster a culture of mutual respect, collaboration, and accountability within the banquet team.
• Support achievement of departmental goals including financial, service, and team performance metrics.
• Encourage innovation and continuous improvement in banquet operations.
• Facilitate regular communication through pre-event briefings, team meetings, and feedback sessions.
• Build strong relationships with direct reports and ensure consistent leadership across the banquet team.
• Identify developmental needs and provide coaching and mentorship to team members.
• Stay informed on market trends and contribute to the evolution of banquet offerings to remain competitive.
• Deliver banquet services that exceed guest expectations and contribute to overall satisfaction and retention.
• Communicate effectively with team members to ensure understanding of guest needs and event details.
• Review guest feedback and collaborate with the Director of F&B to implement corrective actions.
• Empower banquet staff to take ownership of the guest experience and resolve issues proactively.
• Balance profitability with service excellence by evaluating cost-benefit impacts of operational decisions.
• Share guest feedback insights with property leadership to support continuous improvement.
• Provide clear guidance and direction to banquet staff, setting performance standards and monitoring results.
• Support wage and cost management through effective scheduling and resource allocation.
• Conduct performance reviews and hold team members accountable for results.
• Ensure open communication channels for staff to raise concerns and ask questions.
• Collaborate with Human Resources to address employee relations matters as needed.
• Promote fairness, equity, and inclusivity within the banquet team.
• Provide specific, actionable feedback to support individual and team development.
• Finds innovative solutions for everyday problems
• Keep the Director of F&B and other stakeholders informed of banquet operations and performance.
• Communicate effectively across departments and with external partners to ensure successful event execution.
• Analyze operational data to identify trends, solve problems, and improve service delivery.

Benefits

• Free passes for employees
• Employee discounted lift tickets for friends and family
• Free ski lessons
• Employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree