Banquet Manager ("Gerente de Banquetes")

Azul Hospitality•Salt Lake City, UT

1d•Onsite

About The Position

The Banquet Manager is responsible for effectively monitoring the daily operations of the Banquet Department, providing support and guidance to banquet personnel to ensure successful and effective operations. This role focuses on ensuring a positive guest experience by taking ownership of situations and following up on requests. Key responsibilities include supervising and directing banquet associates, reviewing communications to determine appropriate staffing levels and room setups, managing banquet labor, coordinating with the Sales Department, meeting with customers to review Banquet Event Orders, and updating various internal systems. The manager is also responsible for reviewing staff timecards, handling linen orders, ensuring timely setup of all functions, and developing and maintaining departmental policies, procedures, and quality standards with a continuous improvement approach.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Must have excellent leadership capability and customer relations skills.
Must be detail-oriented with outstanding organizational and communication skills.
Must possess intermediate computer skills.
Must Possess basic computational skills.
Knowledge of computer programs, math skills as well as budgetary analysis capabilities required.
Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Thorough knowledge of food products, standard recipes, and proper preparation.
Ability to distinguish product quality, taste, texture, and presentation and observe preparation.
Ability to conduct meetings, menu briefings and maintain communication lines between line staff and departmental managers.
Must have a strong knowledge of drink preparation and applicable health standards.
Knowledge of table and bar service.
Knowledge of appropriate table settings and service ware.
High school or equivalent education required.
Two years experience in Food & Beverage operation required.
Prior Hospitality experience required.
Must be at least 21 years of age to serve alcohol.
DABS alcohol certification required.
Food Handlers certification required.

Nice To Haves

Bachelors Degree preferred.

Responsibilities

Supervise and direct the Banquet associates including captains, servers, bartenders, and housemen.
Review all written communication, i.e. Schedules, daily/weekly, Banquet Event Orders to determine appropriate staffing levels, room/station assignments, buffet decor and enhancements as they relate to banquets and meeting room set-ups and breakdowns.
Attend labor meetings - being responsible for Banquet labor.
Responsible for communicating with the Sales Department to ensure BEOs are executed accordingly.
Meet with customers to review the Banquet Event Order and to review any changes, issues .and/or problems to ensure delivery of a quality product.
Updates Square systems based on events along with posting Square transactions, posting in CI/TY, and Posting in Lightspeed.
Review staff timecards to ensure timecards are correct with zero missed punches.
Responsible for linen orders.
Responsible for the timely set up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications.
Responsible for the development and maintenance of all policies, procedures, and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost-effective and customer-focused operation.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.