Banquet Manager - Nashville Live!

Live! Hospitality & Entertainment•Nashville, TN

9d•Onsite

About The Position

The Banquet Manager is responsible for maintaining quality, service, and operating standards within the venue. This role involves supervising the daily activities of the banquet department, communicating objectives, and ensuring staff are properly trained and equipped. The manager will oversee room setups, service delivery according to guest expectations and banquet event orders, and conduct pre-function meetings with staff. Coordination with the kitchen staff on menus, and with vendors for supplies and equipment, is also a key part of the role. The position requires a focus on guest satisfaction, prompt response to requests and complaints, and effective service recovery. Additionally, the manager will handle financial transactions, manage inventory, control labor and expenses, and ensure all banquet facilities and equipment are clean, stocked, and in good working order.

Requirements

A high school diploma or GED equivalent required
At least 1 year of experience with advanced banquets and food and beverage operations training and operations
One year supervisory experience
Must speak fluent English.
Proven ability to lead a team and communicate efficiently, both verbally and in writing.
Exceptional time management and organization skills.
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the brand and the Company.

Nice To Haves

Some college preferred

Responsibilities

Maintain quality, service and operating standards as established by the venue to ensure quality and consistency.
Supervise day-to-day activities of the banquet department, communicate objectives, and schedule/assign work. Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout.
Meet with Kitchen Staff to review scheduled groups’ menu. Ensure agreement of delivery times, amounts, and arrangements. Coordinate any AV equipment, or other technical needs.
Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Establish and implement appropriate service recovery guidelines according to in order to ensure total guest satisfaction.
Review guest check with client after function and obtain signature.
Maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted. Establish par levels for supplies and equipment.
Control departmental labor and expenses. Provide input into the preparation of the annual departmental operating budget.
Ensure that equipment is prepared for the following day’s work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
Ensure the guests' total satisfaction.
Ensure that our vendors have adequate inventory of supplies and equipment; discuss pricing or service issues and resolve any vendor performance issues, etc.
Promote teamwork and quality service through daily communication and coordination with other departments.