Banquet Houseperson

OTH Hotels•Southbury, CT

8d•Onsite

About The Position

The Banquet Houseperson is responsible for the setup, maintenance, and breakdown of banquet and meeting spaces to ensure successful event execution. This role prepares event areas according to specifications, maintains cleanliness and organization throughout functions, and provides support to banquet staff and guests as needed. The Banquet Houseperson plays a critical role in ensuring all equipment, room arrangements, and service areas are properly prepared and maintained. This position operates in a fast-paced event environment requiring physical activity, attention to detail, and responsiveness to changing event needs. Work is performed both indoors and outdoors depending on event requirements, with exposure to noise, varying surfaces, and cleaning chemicals. Success in this role requires strong organizational skills, teamwork, and a proactive approach to event support.

Requirements

High school diploma or equivalent required
Prior experience in banquet setup, hospitality, or a related field preferred
Strong organizational and multitasking skills
Ability to work efficiently under pressure in a fast-paced environment
Good judgment and problem-solving skills in guest service situations
Strong attention to detail in room setup and cleanliness standards
Ability to anticipate needs and proactively prepare event spaces
Effective communication and teamwork skills
Ability to maintain cleanliness and organization at all times
Strong reliability and work ethic
Constant standing; frequent walking, pushing/pulling, and manual dexterity
Occasional sitting, bending, and balancing
Frequent lifting/carrying up to 70 lbs.
Ability to work continuously during event setup and service periods
Ability to navigate indoor and outdoor event spaces, including uneven surfaces

Responsibilities

Set up banquet rooms and meeting spaces according to event orders and specifications
Arrange tables, chairs, linens, and equipment for events
Break down rooms and restore spaces following event completion
Ensure proper placement of centerpieces, table settings, and décor elements
Drape tables, set silverware, fold napkins, and prepare meeting spaces as required
Ensure all equipment is in proper working condition and report any defects
Maintain cleanliness and organization of banquet, meeting, and conference areas
Follow established cleaning schedules for all event spaces
Provide courteous and professional assistance to guests during events
Replenish beverages, including water service, and maintain stocked meeting rooms
Respond promptly to guest requests and assist with minor service needs
Exercise good judgment in handling guest concerns and escalate when necessary
Anticipate equipment and supply needs based on event orders
Ensure meeting rooms are stocked with clean glassware and necessary supplies
Assist in organizing and maintaining storerooms and back-of-house areas
Clean and organize back halls and storage areas after event
Comply with all hotel safety, fire, and health regulations
Maintain clean and hazard-free workspaces throughout events
Properly handle cleaning chemicals and equipment
Support adherence to company policies and operational standards
Attend pre-shift meetings and remain informed of event requirements
Communicate effectively with banquet team and management
Support other food and beverage roles as needed to ensure successful event execution