Banquet Houseperson

HM Alpha Hotels & Resorts•Tucson, AZ

2d•Onsite

About The Position

The Overnight Banquet Houseperson ensures seamless setup and execution of meetings and meal functions, maintaining a professional environment while promptly responding to guest needs. This role directly contributes to a positive and memorable event experience for all guests.

Requirements

High school diploma or equivalent required.
Strong attention to detail and adherence to quality standards.
Excellent customer service and communication skills.
Ability to multitask and work efficiently under time constraints.
Team-oriented with flexibility to assist where needed.
Awareness of safety and energy conservation practices.
Successful completion of a background check is required prior to employment.

Nice To Haves

Previous experience in banquet, hospitality, or customer service preferred.

Responsibilities

Complete all assigned work and follow instructions from supervisors or shift leaders.
Ensures that all water, amenities, audio-visual and breaks are in room at least 15 minutes prior to the start of the meeting.
Respond to guest requests for additional equipment and supplies, communicate applicable charges, and notify supervisors for accurate guest billing.
Provide excellent customer service by greeting guests warmly and addressing their needs professionally.
Set up and clean meeting and banquet function rooms in accordance with company and hotel standards.
Refresh meeting rooms during breaks by replenishing supplies, replacing linens and water service, and removing trash.
Assist with banquet meal service, event breakdown, and obtaining signed guest checks for proper front office posting.
Follow all safety procedures and energy conservation guidelines while performing assigned duties.
Other duties as assigned.