Banquet Houseperson (Full Time)

Omni Hotels & Resorts•Frisco, TX

19d

About The Position

The Banquet Houseperson ensures function rooms are set according to guest expectations and Omni standards. The role is responsible for setting up, maintaining, refreshing, breaking down, and cleaning spaces associated with banquets and conventions. It also involves caring for banquet equipment, responding to guest and department requests, following Banquet Event Orders and daily worksheets, and helping maintain safe, orderly storage and back-of-house areas.

Requirements

At least 2 years of previous banquet experience in a high-volume, upscale hotel.
High school diploma.
Exceptional guest service skills.
Willingness to work a flexible schedule, including weekends, holidays, and evenings.
Excellent interpersonal and communication skills.
Strong attention to detail, ability to make quick decisions, and good judgment.
Ability to multitask and maintain a friendly demeanor in a fast-paced environment.
Consistently demonstrate a teamwork-oriented and positive attitude.
Ability to walk, sit, stoop, kneel, crouch, crawl, and use hands and arms.
Ability to push, pull, stoop, bend, and lift items weighing up to at least 50 pounds.

Responsibilities

Clean function rooms before setup.
Set up, stock, and maintain meeting rooms, including providing amenities required by banquet department standards.
Refresh meeting rooms during and between meal and coffee breaks.
Break down meeting rooms promptly after functions end.
Complete special projects assigned by department management.
Move convention materials such as boxes and programs between receiving docks, registration areas, and guest rooms or suites.
Care for banquet equipment.
Accommodate special customer needs, including hanging banners for meetings and food and beverage functions.
Respond to last-minute requests and communicate changes to appropriate departments.
Follow details in Banquet Event Orders (BEOs).
Complete assigned tasks so function rooms meet requirements in daily worksheets.
Clean walls, baseboards, and light fixtures; vacuum rooms thoroughly; hang drapes properly; and set lighting and temperature to client requests.
Ensure banquet equipment, tablecloths, and skirting are clean and pressed, and maintain uniformity among setups.
Keep storage and back-of-house areas clean and orderly to support a productive, safe, and energy-conserving work environment.
Follow hotel policies and procedures and complete associate safety training.
Attend department meetings and required company training.
Complete other duties assigned by management.