Banquet Houseman

MCR Hotels•Richardson, TX

7d•Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on maintaining spotless cleanliness, ensuring product consistency and quality, and contributing to overall teamwork and guest satisfaction. The Banquet Houseman is responsible for setting up and breaking down event spaces, cleaning and maintaining banquet areas, stocking supplies, transporting items, assisting servers, monitoring inventory, and ensuring all event areas are cleaned up post-event.

Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Must have a positive attitude and willingness to learn.
Ability to follow instructions, assigned tasks, and meet deadlines.
Always provide friendly service with a smile to guests.
Flexible schedule with availability days, nights, holidays, and weekends based on the demands of the hotel.
Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager.
Never work while clocked out.
Must clock in/out for breaks at the designated time on your schedule.
Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Read, write, understand and communicate with others effectively using the English language.

Responsibilities

Greet guests happily upon arrival and throughout their stay with a smile.
Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Contribute to great guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all features of the hotel facility and amenities.
Be aware of and support all groups and events at the hotel.
Understand relevant technology for the role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed.
Greet every guest happily with a smile, by name if possible, while cleaning.
Ensure all operational checklists are completed accurately and at the designated times, every shift.
Ensure handover reports are accurate and on time, for effective shift-to-shift communication.
Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
Communicate clearly, honestly, and professionally with other Team Members.
Stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Work together to create a welcoming environment for guests and an effective, positive workplace.
Greet guests with a smile.
Set up tables, chairs, buffets, and other items as per the event order.
Clean and maintain banquet spaces, including corridors, elevators, and service areas.
Ensure that linens, China, glassware, and other supplies are stocked and in good condition.
Move tables, equipment, and other items.
Help servers and answer questions from guests.
Monitor supplies and report shortages.
Ensure that all areas used for an event are cleaned up, including the banquet kitchen.