Banquet Houseman

Garden of the Gods Resort and Club•Colorado Springs, CO

18h•Onsite

About The Position

Responsible for maintaining exceptional service standards, room presentation, and guest satisfaction. They help with handling, storing, and maintaining equipment and supplies to prevent loss and damage. This role involves delivering "I Am Proud" service standards and department-specific signature touch points, establishing cross-departmental communication, and embodying wellness and STRATA virtues. The Banquet Houseman upholds the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values, and is empowered to resolve issues and ensure guests have a fond farewell. They must also address feedback using the LEARN Model, demonstrate professional appearance, and comply with company policies and safety guidelines.

Requirements

Requires ability to interpret / extract information and / or perform arithmetic functions.
May require typing, CRT, record keeping, or word processing.
May have need for good communication skills.
Minimum formal education of a high school diploma.
Minimum of three (3) months job-related experience.
State of Colorado (or equivalent) Safe-Serve Certification/ TIPS Bar Certificate
Valid Driver's License
CPR Certification
Food Protection Manager Certification
Food Handler Certification
Alcohol Server/Seller Certification
Continuous teamwork as well as internal and cross-departmental communication.

Nice To Haves

May require typing, CRT, record keeping, or word processing.
May have need for good communication skills.

Responsibilities

Checks with Banquet Manager / Banquet Captain when coming on duty for specific instructions for the current function and section assignment.
Responsible for the work schedule assigned week to week.
Independently sets up banquet rooms to Club and Resort standards.
Pre-arranges all equipment, china, and supplies for events as needed.
Assist with transportation of supplies, equipment, food, and beverage to various venues across property.
Ensures all A/V needs are met and set up has been tested prior to event.
Assists with last minute client requests and changes.
Performs necessary clean-up and sanitation activities for the food and beverage storage facilities.
Keeps food and beverage product, equipment, and/or storage facilities clean and orderly.
Thoroughly cleans all event/meeting rooms before and after banquet events including dusting all woodwork, taking out trash and vacuuming as needed.
Reports hazardous conditions or broken equipment to the Engineering Department immediately.
In an emergency, notifies Engineering at once.
Is timely with refreshing rooms during banquet event breaks.
Completes any other duties as assigned.
Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
Provide extraordinary service that is "Enriching by Nature."
Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
Be empowered to make things go right if they go wrong.
Give the guest/member a fond farewell.
Address feedback by utilizing the LEARN Model.
Demonstrate a professional appearance and be attentive to what matters most.
Comply with company policies and procedures.
Observe and adhere to safety guidelines.
Perform other duties as assigned.
Interface positively with other departments, offering assistance when needed.
Displays care in use of equipment and maintains an organized and professional work environment.