Banquet Houseman

Otesaga Hotel.•Cooperstown, NY

4d•Onsite

About The Position

As a banquet houseman, you are responsible for the set-up, maintenance, cleanliness, and organization of any banquet rooms, hallways, storage, and service areas. You are also responsible for the set-up, ongoing service, and breakdown of all audio/visual equipment for all groups and banquets. You must routinely inventory and care for banquet supplies such as linens, chairs, china, glassware, flatware, and decoration. Attention to detail is of utmost importance in this role.

Requirements

High school diploma or general education degree (GED)
Ability to work nights, weekends & holidays as required.
Excellent organizations and time management skills.
Reliably commute or plan to relocate before starting work.
Set a positive tone and strong work ethic, leading by example.
Maintain professional presentation (must adhere to company and department dress code).
Basic math and language skills.
Outstanding guest service skills.
Ability to clearly communicate both verbally and in writing.
Regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl.
Frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally.
Employees will frequently use hands to handle objects and tools and operate service equipment.
Must regularly lift and/or move/push/pull up to 50 pounds.
Will also frequently ascend and descend stairs when moving between the dining rooms and the storage areas.
Vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Employees may use vision to monitor beverage and food quality and quantity.

Responsibilities

Set-up banquet rooms per specifications of a banquet event order, including drinks, snacks, and other specified items.
Adjust banquet room layouts during service based on guest requests.
Reset rooms to their original state after events conclude.
During events you may be asked to assist servers by transporting tables & equipment and fulfill any client or management requests.
Setting up temporary dance floors, stages, tables and chairs.
Provide guest service through setting up podiums, projectors, speakers, monitors and other AV equipment.
Help transport food, beverages, and equipment to off-premises event locations.
Train and educate new team members on the Otesaga’s process and policies.
Suggesting new menus items based on customer preferences and feedback.
Monitor and maintain inventory and par levels related to the event furniture and equipment, including but not limited to tables, chairs, glassware, and AV equipment.
Receive delivered supplies and verify correct items and quantities have been delivered.
Work with appropriate manager to successfully respond to any guest complaints, requests or concerns.
Comply with all health, safety, and hygiene standards and policies.
Perform any other job-related duties as assigned.