Banquet House Attendant

New York, Hotel.•Mandarin Oriental, NY

2d•Onsite

About The Position

Mandarin Oriental New York is looking for a Banquet House Attendant to join their Banquet team. This role is responsible for correctly setting-up and breaking down all Banquet Function Rooms. The position is based within the Banquet Department at the Mandarin Oriental New York in New York City. The hotel is described as a stunning fusion of modern design with stylish oriental flair, featuring elegant guestrooms and suites with views of Central Park and the Manhattan skyline, luxurious amenities including a spa and fitness center, and premium meeting and event space including a ballroom.

Requirements

Average reading, writing and oral proficiency in the English language.
Able to read and comprehend Banquet floor plans.
Able to follow instructions.
Able to carry and lift objects of at least 30lbs.

Responsibilities

Support company’s philosophy and company culture through the use of “Pillars of Legendary Quality Experiences”, “Guiding Principles” and “S.E.R.V.I.C.E. that delights” on a daily basis to ensure the guest satisfaction and the achievement of our “Mission Statement”.
Follow proper payroll and uniform procedures.
Set up banquet rooms with equipment for functions according to floor plans received from the Catering department or from the Banquet Manager.
Clean function rooms including, but not exclusive to, vacuuming, dusting, shampooing of carpets, cleaning mirrors, marble, etc.
Provide any additional banquet equipment: i.e. tables, chairs, flipcharts, etc. for function rooms or for set-ups in guest rooms.
Retrieve materials, props, crates, boxes, etc. from the receiving dock and store them safely and properly, where appropriate.
Help unload the delivery trucks when hosts of functions are delivering products.
Ensure that function rooms are clean and available for showing to guests even when not in use.
Maintain a cooperative, professional working style with supervisors and fellow workers.
Perform all job related tasks with utmost concern for equipment and safety for oneself and fellow workers.
Ensure the cleanliness and orderliness of all storage rooms.
Take dirty linen to the laundry area.
Hang skirts properly, set-up and skirt risers, tables, flags, banners, etc. when needed.
Set-up with designated linen all registration areas, including buffets.
Set-up, move and retrieve any kind of rental equipment.
Attend and participate in all required assistance.
Assist guests whenever they request assistance.
Respond properly in any hotel emergency or safety situation.
Perform other tasks or projects as assigned by hotel management and staff.