Banquet Captain

Arcis Golf•Valencia, CA

7d•Onsite

About The Position

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. SUMMARY Supervises, trains and monitors the performance of assigned banquet staff, ensuring that all procedures are completed to department and location standards.

Requirements

1 to 2 years banquet supervisory experience
excellent people and communication skills
Proven experience supervising banquet staff in an event setting and demonstrated outstanding customer service
Must possess willingness to learn and perform new banquet event programs and services
Excellent communication and organizational skills, attention to detail, drive and motivation
Flexibility with schedule with evenings and weekend work required
Ability to read and interpret documents such as BEOs (Banquet Event Orders), safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and interpret retail product labeling.
Ability to speak effectively before groups of customers or associates of the organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Maintains complete knowledge of service requirements for assigned function, communicates BEO expectations to banquet staff and carries out event as onsite captain.
Supervises banquet staff; ensures quality service is provided to guests and provides hands-on hospitality for a wide variety of events.
Greets guests upon arrival and assists in seating as required by group; ensures a pleasant visit for each guest; recognizes and resolves guest complaints and concerns.
Supervises event setup and breakdown procedures; contributes to overall cleanliness and organization of facility and event location.
Performs special projects delegated by Private Events management.
Stays updated on latest developments pertinent to the department as well as the location.