Banquet Captain

St Julien•Boulder, CO

32d•$20

About The Position

Located in the heart of downtown Boulder’s natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience. St Julien Hotel & Spa is looking for a professional and personable Banquet Captain to assist in the daily operations and management of the Banquet Department — including supervising Banquet staff, ensuring that events run smoothly and on time, and providing excellent guest service during all Banquet events!

Requirements

Minimum 2 years’ supervisory and/or management experience required.
Previous Banquet experience required, preferably in a luxury hospitality setting.
Must be able to stand for several hours at a time and be able to lift up to 25 lbs. on a frequent basis.
Valid TIPS/ServSafe certification required, or must be obtained within 45 days of hire.
Open and flexible availability is required. Interested candidates must be able to work morning or night, weekends, and holidays.

Nice To Haves

Has a passion for hospitality and exceptional guest service, a cheerful and upbeat attitude, and a desire to lead others by example.
Promotes collaboration and a positive, professional work environment.
Represents themselves and the Hotel with the highest level of integrity and professionalism, a service-focused demeanor, and a courteous, sincere attitude at all times.

Responsibilities

Effectively train staff so that they are able and empowered to consistently provide service that meets the Hotel’s luxury service standards.
Hold all Banquet staff accountable to the policies and procedures of the Hotel; communicate performance expectations and provide ongoing, honest, and productive feedback.
Handle guest complaints or concerns with courtesy and expediency to the standards of St Julien Hotel & Spa, elevating larger issues to the attention of the Banquet Director.
Assist with, and oversee the completion of, all opening and closing procedures.
Communicate and coordinate with Banquet cooks to ensure that food service is timely and seamless.
Work to maintain total guest satisfaction during all events; address any potential conflicts with guests, vendors and/or staff in a timely and professional manner.
Assist in keeping necessary inventories on equipment, food, and beverage items. Help to monitor budget, protect against losses, and ensure the financial success of the department.
Complete and understand all relevant paperwork (e.g. consumption reports, bills, cash bar procedures, safety checklist reports).
Monitor staff’s compliance with safe/sanitary food and beverage handling and responsible alcohol service.
Maintain Hotel equipment and ensure that meeting/event spaces are kept in top condition; notify appropriate parties of any needs or major repairs.
Complete and distribute end-of-day bills for liquor, head counts, AV, etc.
Follow St Julien’s Environmental Commitment and dispose of waste and recycling according to standards.
Other duties as requested by manager.