Banquet Captain

Cherokee Nation Businesses•Roland, OK

About The Position

As a Banquet Captain, you will lead and guide banquet staff to successfully execute events. You will ensure event spaces are prepared, food and beverages are presented and served correctly, and company standards and client requests are met. The role requires strong organization, attention to detail, and the ability to manage a team in a fast-paced environment to deliver memorable guest experiences. The position involves preparing venues before guests arrive, coordinating staff and service during events, completing event checks and related paperwork, and ensuring equipment and spaces are properly restored after each event. The work may take place in varied settings, including climate-controlled offices and casino floors where there may be second-hand smoke and crowd noise.

Requirements

High school diploma or GED and 2 years of related experience, or an equivalent combination of education and experience.
Ability to obtain a food handler’s card.
Ability to pass all alcohol awareness training.
Ability to obtain a state-issued alcoholic beverage license.
Valid driver’s license that must be maintained.
Proven ability to lead and guide other employees.
Strong organizational skills and meticulous attention to detail.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
Proficiency in compiling and managing event-related financial documentation.
Ability to stand for long periods and frequently bend and kneel.
Ability to lift objects up to 50 lbs.
Flexibility to work varied shifts, including weekends and holidays, in varied settings.

Responsibilities

Ensure the venue is prepared according to company standards before guest arrival.
Oversee the correct presentation and service of food and beverage items.
Lead and guide banquet staff, assign duties, and provide support for efficient service.
Follow company standards and attend to special requests and instructions for each event.
Inform appropriate employees of changes in service schedules, challenges, or guest feedback during events.
Compile event checks; ensure accurate charges for items and persons; verify checks are posted to the correct master account; present checks to clients for signature; and complete and distribute relevant paperwork.
Ensure banquet staff returns equipment to storage and leaves the workspace and venue clean and tidy after each event.
Promote a fun, friendly, quick, comfortable, clean, and safe environment for guests.