Banquet Captain - Seasonal

Pyramid Global Hospitality•Roanoke, VA

6d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated Banquet Captain for a seasonal position at The Hotel Roanoke & Conference Center. This role involves directing the setup, preparation, service, and breakdown of banquet rooms for various functions. The Banquet Captain will assist the Banquet Manager in leading hourly banquet staff, acting as the property's representative to guests, and coordinating all aspects of room setup and service to enhance guest satisfaction and maximize revenue. This is an opportunity for a driven individual to grow and learn at a world-class property.

Requirements

2-4 years of food service experience, preferably Banquet service.
Experience in a 4-star, 5-star venue with synchronized service.
Knowledge of wine, beer, cocktails, and spirits.
Ability to work under pressure in a fast-paced environment.
Passion for creating an exceptional experience for all guests.
Excellent communication skills.
Weekend and holiday availability is required.

Nice To Haves

Experience with leading high volume catering and banquet events.

Responsibilities

Direct the set up and preparation of banquet rooms for banquet functions.
Serve and bus tables, and clear and tear down banquet rooms at the end of functions.
Lead the performance of all hourly banquet food and beverage servers and housemen.
Coordinate all aspects of room set-up and food and beverage service to enhance guest satisfaction and maximize revenues.
Set up for functions, including draping tables, setting silverware, folding napkins, preparing drinks, and placing table centerpieces.
Serve food and beverages to guests, including picking up food from the back hall, carrying trays, serving food, and clearing tables.
Break down functions by bussing tables, putting away dirty linen and centerpieces, and vacuuming.
Clean back hall areas and organize storerooms.
Set up AM or PM break stations with coffee, tea, snacks, beverages, etc.
Assist with event room setup according to meal period and table needs.
Perform food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked.
Remove dishes, glasses, silverware, or other items from tables/countertops and take them to the kitchen.
Clean and sanitize tables and/or counters & seats after guests are finished.
Explain how various menu items are prepared, cooking methods, and ingredients.
Take into consideration any special requests and dietary issues made by the guest.
Provide general property information.
Offer a warm and sincere welcome/farewell for all guests.
Interact with staff in a professional manner, assisting other departments with necessary information.
Ensure final quality check on food and beverage items prior to serving guests.
Monitor assigned tables for customer satisfaction, quality, and additional service.
Address any guest issues promptly and with high concern.
Aid other events and restaurant staff as needed.
Maintain constant awareness of safety issues (e.g., broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons).